Onboarding Officer-Video KYC-Digital Banking Kotak 811-Regional Sales

Job Description

Job Role:

·         Video call customers to complete the Full KYC

·         Verify the details submitted by the customer while opening the account and Documents submitted are matching

·         Ensure VKYC is completed by the Right Party only

·         Should maintain a good relationship with the customer throughout the KYC process.

·         Cross-sell other banking products.

·         Give complete and correct information on all the products pitched to the customer

·         Take call backs in case the customer is busy and ensure the follow up is done on time

·         Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

·         Meet targets on conversion and Cross selling as defined from time to time.

·         Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

·         Adherence to Information Security norms & quality process norms.

·         To be aware of and comply with any updates about the process

·         Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

 Job Requirements:

·         Graduate with decent English communication.

·         Candidates with fluency in local languages will be an added advantage (Telegu, Kannada, Tamil, Malayalam, Marathi & Gujarati)

·         Candidate should have a pleasing personality and should be presentable.

• Male Candidate should be well groomed with no visible tattoos, piercing, fancy hair colour, Formal attire which should be clean and well ironed, tie, etc.
• Female Candidate should be well groomed, decently dressed, no Tatoos/ Inks, no fancy hair colour (Streaks), and light makeover.
• Should be dedicated and display integrity.
• Willingness to learn with an attitude of continuous improvement.
• Willing to work in rotating shifts