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National Manager-Commercial Vehicle-Product-Mumbai - Lodha (I-Think Techno Campus)-SM

Tata Capital — Mumbai, MUMBAI

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Experience 0-5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

10531

Provide leadership concerning product development, customer centricity and promotions to achieve business strategy. Managing projects, market and customer study and strategic partnership with business.

Post Graduate/ Graduate in any discipline

2. Designing marketing and product level initiatives and co-ordinate for new product design, development and deployment
3. Meet & exceed business targets in terms of profitability, optimum product mix and quality of sourcing
4. Enabling streamlining of processes, improving productivity & service levels, reducing costs and setting the appropriate system and processes for supporting the field sales team
5. Drive various digital and IT initiatives/ projects within the team to facilitate achievement of business
6. Designing and implementation of Various products and incentive schemes for internal and external partners
7. Developing business model for cross selling activity and third party product like Credit life insurance etc.
8. Efficient in competition benchmarking and ability to design product ahead with competition
9. Manage and monitor customer relationship through Q-R-C management to improve the customer centricity for the BU through various customer touch points
10. Monitor customer complaints and design/ review customer facing processes for enabling low customer complaints
11. Manage customer call centre to decrease Q-R-C for the BU
12. Monitor and analyze performance metrics including manpower productivity and suggest/ implement improvements
13. Monitor and manage the quality of the call centre agents and their interactions with the customers
14. Ensure 100% adherence to Legal, Audit, Regulatory and Compliance norms for the BU
15. Manage and develop the reportees to take on higher level and challenging jobs in the function

 

Frequently Asked Questions

What are the eligibility criteria for the National Manager-Commercial Vehicle-Product-Mumbai - Lodha (I-Think Techno Campus)-SM job at Tata Capital?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a National Manager-Commercial Vehicle-Product-Mumbai - Lodha (I-Think Techno Campus)-SM at Tata Capital?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a National Manager-Commercial Vehicle-Product-Mumbai - Lodha (I-Think Techno Campus)-SM at Tata Capital.

Is prior experience required for this position?

This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the National Manager-Commercial Vehicle-Product-Mumbai - Lodha (I-Think Techno Campus)-SM role at Tata Capital?

You can apply directly using the Apply Now button on this page, which will take you to Tata Capital's application process for this role.