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o Manage & control all operational activities at Storage Hub
o Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction.
o Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.
o Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance.
o Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches
o Managing scanning of Original Property documents and other critical documents as per defined process
o PDD acknowledgement in Finone and Bancs system
o Query resolution with co-ordination through branches
o Timely File reconciliation and publishing MIS to management on defined regular intervals
o Timely retrievals of documents as per agreed and defined SLA’s
o Adherence pre-defined DOA while exercising day today activities
o Managing document retrievals for terminated contracts
o Verification of Customer acknowledgement for terminated cases in SFDC as per defined process
o Checking and ensure timely processing of vendor bills
o Co-ordination and document retrievals for various audit activities
o Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities.
o Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines
Training to branches on process to ensure smooth functioning
| Graduate : Yes |
| Masters/Postgraduate: Yes Desired Experience: Minimum 8 to 10 years in the field. |
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Manager - Storage Branch Operations - Housing - Branch Operations - Bengaluru - SDR Tower - JM at Tata Capital.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Tata Capital's application process for this role.