Manager

Key Responsibilities

Strategy
•    Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the position 

Business
•    Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates 

Processes
•    Reference the processes for which the Job Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Tasked with executing and supervising the Budget process. 
Fund Services:
•    To provide service / reports to Country Stakeholders/clients in accordance with requirement and timeline as agreed in Services Level Memorandum and ensure reporting deadlines are met. 
•    To guarantee accurate calculation and posting entries in relation to valuation covering management fee, expenses, performance fee…etc in accordance with Service Level Memorandum, and as appropriate the Fund Offering Memorandum and related documents such as fund’s SLM. 
•    To ensure accurate capturing of trades / prices / Corporate Actions/ FX rates data and relevant accounting entries for the purpose of offering accurate Net Asset Value calculation.
•    In charge of the daily maintenance of full accounting and client organisation records of several investment funds books such as general ledgers, cash positions, distribution records, investment records and pricing records of investments and support in fund administration related matters,  such as recording and processing transactions, obtaining and verification of relevant documentation thereof and seeing to it that investments are correctly recorded and priced, and accounted for Purchase and sale of listed or unlisted securities, Corporate Actions, Forward FX deals, OTC deals (Swaps, Options etc) and relevant accounting entries for the purpose of giving accurate Net Asset Value calculation.

•    Carry out detailed review of the reports to CPC/clients among them: Verification trades to relevant supporting, Guarantee valuation of investments being checked to third party sources, Secure appropriate accounting for multi-layered investment, Guarantee compliance with internal investment restrictions, external regulations and international accounting standards, if applicable.  Pinpoint issues and report to senior/supervisor with suggested solutions. 
•    Tasked with fundamental cash monitoring for the assigned customers, i.e. monitoring cash positions of clients and prepare cash projection reports.
•    To be tasked with daily activities, cash & trade reconciliation.
•    Preparing Portfolio Valuations, investment compliance reports or other reporting, as required.
•    To calculate the Net Asset Value (on a daily, weekly, monthly or other basis as agreed) and provide service / reports to CPC/clients in accordance with requirement and timeline as agreed in Services Level Memorandum.
•    To ensure proper and accurate calculation and posting of management fee, expenses, performance fee…etc in accordance with Service Level Memorandum, and as appropriate the Fund Offering Memorandum. 
•    Recording and disbursing dividends either by payment or re-investment.
•    Calculating and disbursing payments of fees to the investment manager/advisor, custodian, administrator and other service providers as required.
•    To guarantee fund administration services fees are settled by the client on timely manner.
•    Communicate with CPC and other relevant parties on daily operational issues (under appropriate supervision of Senior/Manager) and regular services review. 
•    To liaise with internal customers/stakeholders and senior team members to ensure completion of intricate or exceptions-based process actions. 
•    To secure clear and smooth communication with Fund Accounting Team, Transfer Agency Team, Fund Compliance Team, Custody Team and other operations team for timely updating / maintenance of client organisation records.

•    To support Assistant Manager/Manager/Senior Manager, handle and delivery assigned ad hoc project within the deadline.
•    Oversee and avoid risks to clients, Bank / Group by ensuring prompt and accurate reporting to customers / management, timely rectification and / or monitoring of any discrepancies.
•    To deliver accurate statistics relating to Key Risk Indicator (KRI) and Main Performance Indicator (KPI) to help measuring and meet division objectives.
•    To drive Process effectiveness and initiatives
•    To conduct RCA and specialise in reduction of repeated errors

People and Talent 
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Risk Management
•    Responsibilities relating to spotting, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the job the individual plays in running them. For example -The capacity to interpret the Group’s financial information, pinpoint key issues based on this information and put in place appropriate controls and measures. All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (such as relevant Operational Risk Framework ownership for [Liquidity] risk
•    To secure all control/operating procedure and documentations are properly followed.
•    To ensure compliance to all established procedures, regulations and the Group Guidelines. 
•    To keep track of changes (internal and external) affecting Customers and communicate such changes along with impact analysis, on a pro-active basis, through newsflashes, market observations, operations guides and through other routine communication. 

Governance 
•    Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Tasked with assessing the effectiveness of the Group’s arrangements to provide effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory expectations and expectations relevant to the post.
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, guarantee senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, covering regulatory and business conduct, spanning Standard Chartered Bank. This includes understanding and guaranteeing compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    To produce in class service in accordance with established procedures, regulations & laws to protect client organisation interest and to exceed customer expectations. 
•    Successfully and collaboratively recognise, escalate, mitigate and resolve risk, conduct and compliance matters.

Main stakeholders
•   SSO Management team in Hub, Group and Country.

Other Responsibilities
•    Embed Here for good and Group’s brand and values in SSO,
•    Execute other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    To monitor if all the cut-offs have been met with.
•    To ensure that the DOI’s are updated whenever procedures change.
•    To have control over pending instructions and follow up for the same.
•    To track / report and escalate errors and volumes on a daily basis.
•    To plan effective resourcing of staff to handle high volumes during peak time.
•    To guarantee staff follow all control measures and implement any new control as required.
•    Compliance with the Departmental Operating Instructions manual and within the Timeliness and accuracy standards specified. 
•    Upholding the Values of the Group and Company at all times 

•    Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time. 
•    Compliance with all applicable Rules/ Regulations and Company and Group Policies.
•    Carry out all back-up related activities and support other sites and processes as and when suggested by line manager.
•    To handle risk and compliance in the processes and put in controls to keep up the same by sustaining low error rate.
•    Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
•    Carry out tasks and projects as required by the Line Manager from time to time.
•    Adhere Group code of Conduct as specified in the Group policies.

Competencies and Experience

•    Spot Prospects 
•    Communication
•    Collaborate
•    Provide Sustainably
•    Reach Results
•    Solve Problems

Qualifications

•    7 to 10 years (for Manager) of relevant work track record in the following areas:
•    Good understanding of fund administration services covering fund valuation Mutual / Hedge funds and offshore private funds.
•    Good attention to detail with high levels of accuracy.
•    Capability to work independently with minimal supervision and able to handle variety of fast changing situations in terms of work pressure and customers’ expectations.
•    Sound communication, customer servicing and problem-solving competencies.
•    First-rate inter-personal and communication capabilities and the aptitude to adapt these to team up with both external and internal customers.
•    The aptitude to adhere to established procedures but also to think proactively and to communicate suggested procedural changes
•    Running Team size of 10 -15 people. Should have conducted appraisal / merit discussion directly.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our customers, communities, and each other. We question the status quo, love a challenge and enjoy finding new openings to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you team up with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the customer at the heart of what we do
• Never settle, continuously striving to strengthen and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to create for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off such as annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human competencies, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your progress, with chances to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, over our teams, business functions and geographies - everyone feels respected and can realise their full potential.