Chat us
Call us
Position purpose
“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to reach targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity
Duties and Responsibilities
1)Tasked with sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre.3)Data Management & Vendor management.4)Overseeing growth and profitability of Personal Loan &Telebinding Channel in PLCS5)COA management 6)Conceptualize and establish promotional campaigns for all the channels7)Drive call centre group to reach sales targets and conduct regular reviews with group to make sure business plan is executed.8)Measure productivity and implement training measures to bridge the gap to reach required productivity9)Initiate and lead various process enhancement and system development projects for both the channels10)Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost11)Monitoring performance and suggest corrective action for:•Key business metrics •Product and portfolio performance•Employee – Call Centre teams productivity •Compliance, policies, guidelines & processes 12)Resolve all client escalation and queries related to both the channelsSystems Understanding & Data Evaluation:13)Understanding of CRM & lending system - Salesforce.com / UNICA14)Understanding of campaign management in Dialer 15)Data extraction from various sources like UNICA / Salesforce and evaluation in congruence with the business requirements16)Tracking all important matrix of business on regular basis17)Initiate request and collaborate with IT & COE for any new requirement related to system enhancement18)Need to have outstanding excel and PowerPoint capabilities
Required Qualifications and Experience
1)Tasked with sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre.3)Data Management & Vendor management.4)Overseeing growth and profitability of Personal Loan &Telebinding Channel in PLCS5)COA management 6)Conceptualize and establish promotional campaigns for all the channels7)Drive call centre group to reach sales targets and conduct regular reviews with group to make sure business plan is executed.8)Measure productivity and implement training measures to bridge the gap to reach required productivity9)Initiate and lead various process enhancement and system development projects for both the channels10)Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost11)Monitoring performance and suggest corrective action for:•Key business metrics •Product and portfolio performance•Employee – Call Centre teams productivity •Compliance, policies, guidelines & processes 12)Resolve all client escalation and queries
This opening is for the Manager - PLCS - Growth position in Tirunelveli.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-3 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Manager - PLCS - Growth at Bajaj Housing Finance.
This role requires around 2-3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Bajaj Housing Finance's application process for this role.