Manager Markets Regulatory Outreach and Remediations

Job Summary

•    Function purpose: Drive the execution of legal and regulatory client outreach campaigns across CCIB and Markets, ensuring delivery in line with regulatory, compliance, and operational requirements. 
•    Business partnership: Partner with Business, Compliance, Frontline, Marketing, and Data stakeholders to deliver effective outreach outcomes and a consistent client experience. 
•    Role context: Part of the Client Outreach function, responsible for campaign execution, stakeholder coordination, data validation, and continuous process improvement.

Key Responsibilities

The Manager, Markets Regulatory Outreach and Remediations, is responsible for delivering end-to-end client outreach campaigns for regulatory and business initiatives, including planning, execution, stakeholder management, response tracking, and governance oversight. The role works closely with cross-functional stakeholders to ensure accurate campaign delivery, effective communication, regulatory compliance, and continuous enhancement of outreach processes and operating models.

•    Execute and manage client outreach campaigns in accordance with established process, control, and quality standards.
•    Partner with stakeholders to define campaign scope, validate data, and coordinate campaign execution. 
•    Drive effective stakeholder engagement and provide clear communication throughout the outreach lifecycle.
•    Ensure campaign documentation, evidence retention, and governance requirements are maintained.  
•    Support risk management by identifying, escalating, and mitigating campaign-related risks in line with regulatory and audit expectations.

Skills and Experience

Must-have Skills    
•    MS Excel, word, PPT
•    FM regulatory onboarding knowledge
Other Skills    
•    Stakeholder management
•    Process management

Motivations

•    Motivated by delivering high-quality client outreach campaigns that support regulatory and business objectives.
•    Enjoys collaborating with Business, Compliance, Frontline, Marketing and Data stakeholders to achieve successful campaign outcomes. 
•    Driven by accuracy, continuous improvement and maintaining strong governance and control standards. 

Qualifications

Key Experiences        
•    Bachelor’s degree in business, Finance, Economics, Banking, or a related discipline.
•    Experience in financial services, operations, client onboarding, client outreach, regulatory operations, or related functions
•    Experience coordinating activities across multiple stakeholders and supporting the delivery of business or regulatory initiatives. 
•    Strong analytical and data validation skills, with attention to detail and accuracy. 
•    Effective communication and organisational skills, with the ability to manage multiple priorities and deadlines
Languages: Proficiency in English, both written and verbal 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.