Manager, Global Markets Middle Office

Job Summary

•    Work as part of a busy Prime Middle Office team supporting FX, Commodity, FXO and Rates products.
•    Support Prime workflows ensuring timely transaction matching and book reconciliation. 
•    Provide day-to-day support of clients’ trading activities.
•    Monitor credit limits in real time and raise requests accordingly to internal risk teams.
•    Contribute to product testing needs and evolution of maturing product.
•    Engage regional and global teams to facilitate a “follow the sun” support model.
•    Work with the business and technology/project teams on new product offerings such as ETD and Crypto
•    Support, manage and execute regional/global initiatives. 
•    General communication with counterparties, IT Support, Credit, Operations, Front Office, Legal and Product Controllers
•    Adherence to key processes and control requirements
•    Contribute to Business Continuity Planning and Documentation of existing processes.

Key Responsibilities

Strategy
•    BAU enablement, servicing and solutioning support for Prime business.
•    Constantly seek opportunities to improve global consistency, work closely across functions and other regions to close gaps and standardise processes. 
•    Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations
•    Build strong relationship with Hub teams to facilitate efficient communications and speedy resolutions of issues.
•    Daily workflow monitoring across tech stack with a focus on various TP systems

Business
•    EOD books checks and Trade Matching

Processes
•    Own query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, to minimise risk.
•    Drive continuous improvement and innovate:
•    Partner with Technology to deliver transformation.
•    Work with wider PB team to identify improvements and drive efficiency.

Risk Management
•    Raise hold trades in a timely fashion in line with legally agreed timescales.
•    Ensure Audit points are addressed within timelines.
•    Contribute to regulatory compliance and future proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations.

Governance
•    Adherence to Ops Risk Framework standards of implementation and process management:
•    Continuous review of procedures

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Prime Business, Global Markets Operations, Prime Clients.

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Prime Services  

Skills and Experience

•    Process Improvement  
•    Managing Change
•    Operational Functions
•    Macro
•    Operations Back Office 

Qualifications

•    Education: Batchelors degree preferred
•    Languages: English 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.