Manager - Contract Management Services

Job Summary

Supply Chain Management (SCM) is accountable for the overall commercial and risk management with the bank’s external third-party suppliers. To meet increasing business demands, the SCM team is putting in place a new capability to support Contract Managers/Owners meet their obligations with regards to the management of the third-party contracts that they are accountable for.

The Specialist, Contract Management Services (CMS) is in charge of handing over Contract Management Services that offer specialised support to Contract Managers/Owners of assigned contracts within respective categories or domains. 

This job serves as the subject matter expert with deep industry grasp in the relevant sub-category/domain and ensures that Contract Managers/Owners receive the necessary support to meet their contract management and ownership obligations throughout the entire contract lifecycle.

The Specialist, CMS will work closely with SCM Category Management stakeholders, SCM Category Leads/Managers, SCM Supplier Managers, SCM Cluster Leads and Contract Managers/Owners to drive continuous improvement.
 

Main Responsibilities

Strategy

•    Support the Manager, CMS in accelerating the delivery of efficiencies and advancing CMS services over the Bank and all applicable categories, ensuring alignment with the Bank’s overall procurement lifecycle objectives.
•    Act as the subject matter expert for the assigned category or sub-category within CMS services and serve as the primary point of contact for Contract Managers/Owners.
•    Represent the function when required to drive and support continuous improvement initiatives and participate in Refinement Forums. This includes needs gathering, prioritization of SCM/business/function needs, adoption activities, ad hoc system testing, and collaboration with core stakeholders on initiatives related to digital transformation and enablement in line with Bank objectives.
•    Contribute to the ideation and development of technology advancements (e.g., AI, automation, tooling) to strengthen CMS capabilities.

Business
•    Shape and sustain robust relationships with Contract Managers/Owners and SCM stakeholders.
•    Play an advisory post in the development of the CMS framework and end-to-end contract lifecycle process starting with supporting Contract Managers with completing risk assessments, through to contract expiry together with the completion and delivery of all obligations.
•    Develop and uphold sound relationships with internal stakeholders, such as legal, compliance, finance, and business units.
•    Support problem resolution and act as the final escalation point for assigned category or domain of CMS inquiries and issues.
•    Support the input of design and expectations for the platform and tools strategy for CMS. 
•    Play a post in driving the adoption of AI and automation, throughout the services suite within the capability to demonstrate efficiencies, standardisation, and digitization.

Processes
•    Continuous Improvement 
•    Support initiatives and pinpoint use cases to optimise process and cost streamlining (e.g. Automation, AI, Process Simplification)
•    Drive initiatives to optimize value creation through effective contract management.
•    Monitor and enhance end user experience.
•    Document solutions and contribute to know-how base to upgrade user experience. 

CMS Day-to-day
•    Position Scope:
Transition from Day 1 into Day 2:
•    Support the Contract Manager/Owner through Contract Owner Training, Risk assessments are completed, and contracts documents are in order.
•    Secure Contract Compliance has been completed to equip the contracts to be operational.
Main Contracts Obligations:
•    See to it that the key contract obligations are registered in the main obligations log; and
•    Collaborate with the Contract Manager to attest that the contract obligations are known and understood.
•    Give support for catalogue creation and maintenance
Spend Forecasting
•    Make sure that the commercial obligations that relate to spend are recorded and logged with finance for forecasting purpose

Changes and Amendments
•    Collaborate with the Contract Managers/Owners to run contracts changes, amendments, and updates.
•    Assist Contract Managers/Owners in system meta data changes, include Contract Manager/Ownership changes
•    Support regulatory driven contract change programs
Third Paty Risk Management (TPRM)
•    Support Contract Managers/Owners with Day 2 period risk assessments as required by TPRM standards.
•    Support the resolution of risk exceptions
Contract Lifecycle Management
•    Sustain a flight plan of core contract dates (a flight plan), that includes renewal notice periods, expiry dates and 
•    Give exit management support to Contract Managers/Owners, such as collaborating with Legal for termination notices.
Data Quality
•    Be accountable for data quality for any information produced and maintained within the responsibilities performed under assigned CMS categories or contracts.

Risk Management
•    Recognise and partner with core stakeholders where applicable to mitigate risks associated with CMS, among them financial, operational, and reputational risks
•    Guarantee CMS activities comply with internal policies, industry standards, and regulatory expectations.
•    Raise Identified potential risks in contracts and team up with applicable stake holders to build strategies to mitigate them.
•    Collaborate with applicable stake holders to run and resolve any disputes or issues that arise during the sourcing to contract lifecycle.
•    Monitor and oversee supplier compliance with regulatory, legal and ethical standards
•    Create and implement risk management strategies to minimize potential disruptions in the supply chain.
•    Own the internal and external audit support and related action plans.
•    Establish and ensure that Data Quality is maintained to the required standards.
Governance

•    Sustain governance discipline for CMS processes, service performance and handle change.
•    Drive performance of the team to meet or exceed targeted metrics Establishes metrics and performance measures of the end-to-end process to drive continuous improvement.
•    Acts as a key point of contact for Businesses and Functions and SCM MT for assigned CMS support matters
•    Point of contact for resolving assigned escalations for assigned categories, contracts, suppliers or/and businesses till resolution

Training and Development
•    Take responsibility for self-development, and work line management to agree and execute on personal capabilities and development plans.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, covering regulatory and business conduct, spanning Standard Chartered Bank. This includes understanding and guaranteeing compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Leads by example to reach the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Client organisations; Effective Financial Markets; Financial Crime Compliance; The Right Environment.  
•    Efficiently and collaboratively pinpoint, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders
•    CMS Line Manager
•    Contract Managers/Owners
•    Legal 
•    Compliance 
•    Finance/Tax
•    Audit/Risk
•    Applicable Suppliers 

Capabilities and Experience

•    Contract Management
•    Project Management
•    Know-how in ERP system (Ariba)
•    Commercial Contract knowhow
•    Communication abilities
•    Commercial Risk Management
•    Team Management
•    Negotiation Capabilities
•    Risk Management
•    Stakeholder Management 

Qualifications

•    Degree in Business Administration, Supply Chain Management, Contract Law, or a related field. 
•    A minimum of 5 years of exposure to procurement and/or contract management, and/or supplier management
•    Grasp of contract law, procurement, and supplier management best practices.
•    Attention to detail.
•    Strong communication and interpersonal competencies.
•    Sound analytical and problem-solving abilities.
•    Proficiency in procurement and contract management software and categories such as Technology, Banking Operations, Marketing, Financial Services, Real Estate, Travel, Professional Services, HR Services, 
•    Languages: English (Must), Thai, Vietnamese, Korean, Chinese (Advantageous) 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our customers, communities, and each other. We question the status quo, love a challenge and enjoy finding new openings to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you team up with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the customer at the heart of what we do
• Never settle, continuously striving to strengthen and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to create for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off such as annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human competencies, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your progress, with chances to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, over our teams, business functions and geographies - everyone feels respected and can realise their full potential.