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Manager - Centralized Operations - MFB - Mumbai - Lodha (I-Think Techno Campus) - MM

Tata Capital — Mumbai, MUMBAI

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Experience 0-5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Own Day to Day Microfinance Post Disbursement Operations Process

  1. Manage End to End centralized Operations for Microfinance Loan
  2. Meet Productivity, Quality & Cost targets
  3. Handling Repayment, Recon of the LMS & GL Balances
  4. Calculation & Releasing of the partner payouts within TAT
  5. Ensure compliance to all Audit / MFI/ RBI regulations
  6. Co-ordinate with Insurance partner and ensure insurance policies are issued and recon done
  7. Process/Resolve all customer QRC (queries, request, or complaints) within defined TAT
  8. Daily review Operational scorecards to determine RCA and resolve.
  9. Ensure Nil Critical/ Repeated audit observations.
  10. Reporting - Publish daily reports and trackers
  11. Stay abreast of changes related to microfinance / MFI industry and suggest changes to ensure compliance/best practice.

Team & Stakeholder Management

  1. Manage large team size
  2. Interview, hire, train, coach, evaluate and redirect central unit team members for optimal performance.
  3. Foster collaborative relationships with all internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication

Project Management

  1. Identify and Run all projects related to Microfinance Operations.
  2. Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT

Qualification and Educational Requirements

  1. Minimum graduate. MBA preferred

Preferred Skills

  1. Asset Operations Experience 4 to 6 years, Large Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.

Additional Notes

Should have minimum 2 years of managerial experience in handling Asset Operations

This opening is for the Manager - Centralized Operations - MFB - Mumbai - Lodha (I-Think Techno Campus) - MM position in Mumbai.

Frequently Asked Questions

What are the eligibility criteria for the Manager - Centralized Operations - MFB - Mumbai - Lodha (I-Think Techno Campus) - MM job at Tata Capital?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Manager - Centralized Operations - MFB - Mumbai - Lodha (I-Think Techno Campus) - MM at Tata Capital?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Manager - Centralized Operations - MFB - Mumbai - Lodha (I-Think Techno Campus) - MM at Tata Capital.

Is prior experience required for this position?

This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Manager - Centralized Operations - MFB - Mumbai - Lodha (I-Think Techno Campus) - MM role at Tata Capital?

You can apply directly using the Apply Now button on this page, which will take you to Tata Capital's application process for this role.