Manager

Job Description

The Manager position sits in the Bank of America office in Gurugram.

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Progress and providing for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and giving a culture of caring is core to how we drive Responsible Expansion. We are intentional about fostering an inclusive workplace where every teammate has the opening to succeed, create a career and contribute to our shared success. This includes attracting and building exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while delivering an appropriate level of flexibility based on post-specific responsibilities and business needs.

At Bank of America, you can develop a successful career with openings to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Financial Control India is the global delivery footprint of the bank’s Global Financial Control function within the Chief Financial Officer group and is tasked with multiple functions such as U.S. and Regional Legal Entity Controllership, Regulatory Reporting, Balance Sheet Reconciliations, Tax Accounting & Compliance, Treasury, Operational Risk & Controls Oversight, Finance Change, Production Services and Data Management.

In short, our focus is to get the numbers right and to work in support of the company’s goals, most importantly responsible development.

Job Description*

• We are looking for a highly driven and technically sound professional to lead the design, development, and management of AI-powered agents and low-code automation solutions. This position will be in charge of making use of AI Studio, orchestration frameworks, and low-code platforms to drive process transformation, enhance operational productivity, and scale automation over business functions.
• You will work closely with operations, technology, and business stakeholders to hand over intelligent, scalable, and governed automation solutions.

Responsibilities*

• Lead the end-to-end design and delivery of intelligent agents using Microsoft Copilot Studio, such as workflow orchestration, system integrations, and scalable automation use cases.
• Design and handle end-to-end automation workflows, ensuring scalability, stability, and measurable business impact.
• Develop and handle end-to-end orchestration pipelines spanning systems
• Establish standards for AI ethics, data privacy, and security. Guarantee all automation solutions comply with enterprise policies. Implement monitoring, audit trails, and performance tracking
• Partner with business and technology stakeholders to translate functional expectations into AI-driven agent solutions, ensuring alignment with enterprise architecture, governance, and control standards.
• Stay updated with evolving AI and automation toolsets, allowing scalable and practical AI-powered workflows
• Lead development of solutions on low-code/no-code platforms (e.g., Alteryx, Tableau, automation tools, workflow engines)
• Successfully run the end-to-end delivery of their Automation projects / initiatives
• The position will require competencies required to hand over a intricate and multi-faceted project end-to-end
• Robust grasp in data warehousing concepts. Good understanding of RPA (UiPath), Alteryx, Tableau, Workiva, VB, SQL, Data Modeling and other newly upcoming technologies.
• Supporting the development of an automation chance assessment framework and an associated automation tool selection criteria to secure right tools are applied to the right prospects

Needs*

Education*

• Bachelor’s degree (preferably in Computer Science, Data Science etc)
• Post Graduate (MCA or equivalent degree)

Certifications If Any

• Technical certifications in Microsoft Copilot, M365, Studio, Orchestra, RPA tool like UiPath, Alteryx Advanced and Tableau preferred

Experience Range*

• 2 to 8 years

Foundational competencies*

• Practical experience with generative AI tools (e.g., Microsoft 365 Copilot), among them the capacity to frame effective prompts and apply AI outputs for accurate, relevant, and reusable business deliverables
• Robust analytical judgment and risk awareness, with experience using AI for data analysis and executive‑ready perspectives (e.g., variance, trends), while guaranteeing appropriate controls, validation, and human review of automated outputs
• Robust hands-on experience with UiPath Studio for designing, shaping, and testing automation solutions aligned to business processes
• Proficiency in main UiPath components such as Orchestrator, queues, triggers, and exception handling to establish robust and scalable automations
• Experience with comparable agent development platforms such as Google Vertex AI (Dialogflow CX), OpenAI Assistants / Custom GPTs, or Lang Chain/Lang Graph frameworks.
• Hands-on expertise in shaping and deploying agents in Microsoft Copilot Studio, such as prompt design, conversation flows, and API/connectivity integration
• Robust understanding of agent-based architectures and intelligent automation frameworks, with the capability to provide reliable, scalable, and production-ready solutions
• Must have intermediate to advanced know-how of tools such as Alteryx and Tableau, UiPath, Workiva, Power pivot, Visual Basic, SQL and others and have at least 10 to 12 years of relevant track record in analytics, automation and reporting
• Capacity to work in a fast-paced, dynamic environment is critical
• Must have good project management and communications competencies
• Experience of running multiple projects concurrently with tight and changing deadlines
• Good documentation capabilities to capture test results and report them to onshore process team
• Good analytical competencies and ability recognise/raise questions
• Capacity to lead/facilitate discussions over different levels of stakeholders/support partners

Desired capabilities

• Draw on cutting-edge capabilities such as Copilot (M365, Chat, GitHub), Prompt Engineering, and RAG pipelines to drive intelligent automation outcomes, with a sound concentrate on Responsible AI and ethical adoption.
• Exposure to advanced AI patterns (e.g., RAG, multi-agent orchestration, tool usage) with a centre on responsible AI adoption, governance, and enterprise-scale deployment.
• First-rate understanding with other programming languages such as SQL, Python and VBA will be strongly preferred
• Solid collaboration and relationship management competencies to drive change
• Prior experience with either of self-service tools such as Alteryx and Tableau, UiPath (RPA), Power pivot, Workiva and others
• Proven capability to partner with system tools in involved environments and good understanding of business

Work Timings*

Flexible between 11:30 am to 8:30 pm or 12:30 pm to 9:30 pm

Job Location*

Gurugram