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Executive - Admin Customer Care

L&T Finance — Mumbai, MUMBAI

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Experience 3-5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Roles and Responsibilities - Admin Customer CareManage customer escalations and ensure timely closure with proper root causeCoordinate with logistics and planning for accurate delivery commitmentsSupport continuous improvement by analyzing customer feedback and trendsHandle customer inquiries, complaints, and service requests professionallyCoordinate with internal teams to resolve customer issues on timeMaintain customer communication through calls, emails, and portalsTrack and update status of customer requests and escalationsEnsure high customer satisfaction and quick response timeMaintain records of customer interactions and service historySupport order coordination, dispatch follow-ups, and delivery updatesPrepare reports on customer issues, feedback, and resolution timelinesAssist in handling customer visits and coordination with internal teamsFollow company policies, communication standards, and service protocols

Frequently Asked Questions

What are the eligibility criteria for the Executive - Admin Customer Care job at L&T Finance?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 3-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Executive - Admin Customer Care at L&T Finance?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Executive - Admin Customer Care at L&T Finance.

Is prior experience required for this position?

This role requires around 3-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Executive - Admin Customer Care role at L&T Finance?

You can apply directly using the Apply Now button on this page, which will take you to L&T Finance's application process for this role.