Elite Banker - Service - IDFC FIRST Bank, Thane

Job Description

Job Requirements

About the Role

: Elite Banker – Service**

The Elite Banker – Service role within the Smart Banker department is focused on delivering exceptional customer service. The primary objective is to ensure that all customer interactions are handled efficiently, with timely resolutions provided within defined turnaround times (TAT). The role emphasizes service quality, customer satisfaction, and promoting the use of alternate service channels.

Key Responsibilities

Primary Responsibilities

Ensure all customer queries are attended to promptly and resolved within the defined TAT.
Maintain high standards of service quality across all interactions.
Monitor and improve Average Handling Time (AHT) and First Contact Resolution (FCR) metrics.
Promote channel migration by encouraging customers to use alternate service channels.

Secondary Responsibilities

Drive and support all initiatives within the Customer Contact Center aimed at enhancing service delivery and operational efficiency.

What We Are Looking For

Education

Graduation: Any discipline (Full-Time)
Postgraduation: MBA / PGDM / Any discipline (Preferred)

Experience

Minimum of 2 years of relevant experience in customer service or a related field.

Skills and Attributes

Strong communication and interpersonal skills.
Ability to manage customer expectations and deliver resolutions effectively.
Proficiency in handling service metrics such as AHT, FCR, and TAT.
Adaptability to new technologies and service channels.
Team-oriented mindset with a proactive approach to problem-solving.

Frequently Asked Questions

What are the eligibility criteria for the Elite Banker - Service job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Elite Banker - Service at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Elite Banker - Service at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 2-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Elite Banker - Service role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Elite Banker - Service

IDFC FIRST Bank — Thane, THANE