Elite Banker-NRI

Job Description

Job Requirements

About the Role

: Elite Banker – NRI **

The Elite Banker-NRI (Portfolio) in the Smart Banker department is responsible for acquiring new customers, ensuring seamless account onboarding, and driving adoption of digital banking services. The role focuses on enhancing customer satisfaction through effective cross-selling, promoting relationship banking, and delivering a superior banking experience. The incumbent is expected to have a comprehensive understanding of the bank’s offerings, systems, and customer onboarding processes.

Key Responsibilities

Primary Responsibilities

Promote and drive adoption of mobile banking services.
Cross-sell bank products to new and existing customers.
Build CASA (Current Account Savings Account) value during the first two months post-account opening through initial funding and subsequent inflows.
Address customer queries and complaints promptly to meet Net Promoter Score (NPS) benchmarks.
Ensure strict adherence to bank policies, processes, and compliance standards.
Pitch the benefits and eligibility of the Relationship Banking (RB) program and onboard eligible customers or groups.

Secondary Responsibilities

Support internal and external audits by ensuring compliance with all regulatory and operational guidelines.
Deliver best-in-class customer service to become the customer’s primary banker.

What We Are Looking For

Education

Graduation: Any discipline (Full-Time)

Experience

2 to 5 years of relevant experience in banking or allied financial services.

Skills and Attributes

Strong customer acquisition and relationship management skills.
In-depth knowledge of banking products and services.
Excellent communication and interpersonal skills.
Ability to drive digital adoption and cross-sell initiatives.
High level of compliance awareness and attention to detail.
Proactive, customer-first mindset with a focus on service excellence.

Frequently Asked Questions

What are the eligibility criteria for the Elite Banker-NRI job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Elite Banker-NRI at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Elite Banker-NRI at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Elite Banker-NRI role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

IDFC FIRST Bank — Thane, THANE