Disbursement Coordinator-CONSUMER SERVICE GROUP-Sales
Kotak Mahindra Bank — Mumbai, MUMBAI
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Job Description
Job Title: Disbursement Coordinator
Department: Consumer Service Group (Sales)
Location: As per business requirement
Reporting To: Sales / Operations Manager
Role Purpose
The Disbursement Coordinator is responsible for ensuring timely and accurate processing of loan disbursements, coordinating between sales, credit, operations, and customers to facilitate smooth funding. The role requires maintaining high service standards, adherence to compliance guidelines, and effective stakeholder management to support business growth.
Key Responsibilities
- Coordinate and process loan disbursements for approved consumer finance cases within defined timelines.
- Verify disbursement-related documents and ensure completeness prior to funding.
- Liaise with Sales, Credit, Operations, Risk, and external stakeholders for seamless execution of disbursement activities.
- Track approved cases and ensure prompt follow-up for pending documentation and disbursal requirements.
- Maintain accuracy of customer data and disbursement records in internal systems.
- Ensure compliance with regulatory guidelines, internal policies, and audit requirements.
- Resolve customer and business queries related to loan disbursement status and documentation.
- Monitor turnaround times (TAT) and escalate exceptions or delays to the concerned teams.
- Prepare and share daily, weekly, and monthly MIS reports related to disbursement performance.
- Support process improvement initiatives to enhance operational efficiency and customer experience.
Key Skills & Competencies
- Strong understanding of loan processing and disbursement operations.
- Good coordination and stakeholder management skills.
- Attention to detail and high accuracy in documentation review.
- Effective communication and interpersonal skills.
- Ability to work under deadlines and manage multiple cases simultaneously.
- Proficiency in MS Excel and operational systems.
- Problem-solving and analytical mindset.
Educational Qualification
- Graduate in any discipline.
- Post-graduation/MBA preferred.
Experience
- 2 to 5 years of experience in loan operations, disbursement management, banking operations, or consumer finance.
- Experience in Retail Assets, Consumer Loans, Personal Loans, Auto Loans, or LAP disbursement processes will be preferred.
Frequently Asked Questions
What are the eligibility criteria for the Disbursement Coordinator-CONSUMER SERVICE GROUP-Sales job at Kotak Mahindra Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Disbursement Coordinator-CONSUMER SERVICE GROUP-Sales at Kotak Mahindra Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Disbursement Coordinator-CONSUMER SERVICE GROUP-Sales at Kotak Mahindra Bank.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Disbursement Coordinator-CONSUMER SERVICE GROUP-Sales role at Kotak Mahindra Bank?
You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.
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