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Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
About Us
Citi partners with clients worldwide to responsibly deliver financial services that drive growth and economic progress. US Consumer Cards (USCC) serves over 70 million customers through premier branded partnerships with leading retailers and airlines including American Airlines and Costco. USCC is at the forefront of AI-driven innovation, modernizing its product suite to deliver industry-leading consumer experiences and benefits.
Analytics and Information Management (AIM) is a global team with 20+ years of impact across Citi's business units. Operating from Bengaluru, Chennai, Pune, Mumbai, and Gurugram, we transform data into actionable intelligence that enables Citi businesses to make critical decisions.
About This Role
The AIM USCC AI Innovation Head will accelerate the adoption of AI within the USCC Analytics & Pricing teams. The primary objective of this role is to lead efforts to conceptualize, prototype, and full-scale production of AI-led analytics solutions for key USCC business problems. This role is accountable for driving innovation and productivity gains, and for delivering measurable business value by embedding AI into the analytics process.
What Would You Deliver
1. Lead AI-led Analytical Solution Development for USCC Business Problems
Drive AI-led analytics solutions development for key business problems, such as - but not limited to - Personalized Next Best Action decisioning engine, Campaign Analytics Platform, Conversational & Contextual Business Insights, etc. Own the full AI solution lifecycle—from concept to production—for critical USCC Analytics & Pricing business problems. Partner with stakeholders across USCC and Citi to architect, prototype, and deploy scalable AI solutions that drive measurable business impact.
2. Support Development of Other AI solutions for USCC
Collaborate directly with other USCC teams and Technology to jointly develop high-impact AI solutions. Combine technical expertise with business acumen to deliver AI capabilities that solve complex cross-functional challenges.
3. Conceptualize & Build AI Tools and Procedures for Analytics Workflow Transformation
Conceptualize AI-powered automation and tools that accelerate internal analytics workflows and create productivity. Create innovative solutions that streamline processes and enhance analytical capabilities across the organization. Lead the evolution of AI-enhanced modeling techniques to accelerate development cycles and improve analytical precision.
4. Operationalize Model governance for USCC Analytics & Pricing
Operationalize Citi model governance standards aimed at ensuring model explainability, enabling responsible deployment, compliance with legal & regulatory norms, and adherence to Model Risk Management guidelines.
5. Establish Productivity and Innovation Measurement Frameworks
Establish frameworks for measuring productivity, innovation, and delivery that track outcomes across business deliverables and team productivity, ensuring alignment with senior USCC leaders.
How Would You Deliver
1. Build a High-Performing AI Solutions Team
Establish and lead a specialized team equipped to deliver enterprise-grade AI solutions. Recruit top talent, foster a culture of innovation and experimentation, and create an environment where focus is on non-linear outcomes over volume-driven metrics
2. Partner with Central AI, Technology, AIM and different USCC teams on Innovation
Collaborate with Citi's Central AI organization, Technology, AIM and different units within USCC to secure early access to emerging tools, experimental platforms, and sandbox environments to pilot innovations and accelerate time-to-value.
3. Integrate Seamlessly with Business and USCC Analytics & Pricing to Align Priorities
Work in partnership with USCC business stakeholders and USCC Analytics & Pricing to identify, prioritize, and deliver high-impact AI solutions. Build trusted partnerships that enable rapid alignment on strategic initiatives, efficient resource deployment, and solutions that directly address critical business needs.
About You
Qualifications
Preferred Qualifications
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Director - AIM USCC Innovation and AI Lead at Citi Bank.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Citi Bank's application process for this role.