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KEY RESPONSIBILITIES/ ACCOUNTABILITIES | |
Financial / Functional perspective | Prepare and manage annual operating budgets and CAM expenditures. Control operational costs while maintaining service standards. Monitor vendor bills, provisions, CAM recovery support, and budget adherence. Drive cost optimization and efficiency initiatives. |
Customer & Occupant Experience | Own resident/tenant satisfaction and overall customer experience at the site. Act as the escalation point for customer grievances and critical service issues. Drive timely closure of complaints and improve customer satisfaction scores. Maintain strong relationships with RWAs, resident committees, occupiers, and key stakeholders. |
Property Operations & Service Delivery | Ensure seamless operations and maintenance of the property, common areas, amenities, and infrastructure. Drive high standards of housekeeping, security, landscaping, engineering services, and customer support. Monitor service quality, SLA adherence, and operational performance across all functions. Ensure optimal uptime of common area facilities and critical infrastructure. |
Technical & Infrastructure Management | Oversee MEP systems, fire & safety systems, utilities, lifts, DGs, STPs, WTPs, HVAC, and common area assets. Ensure preventive maintenance schedules and asset lifecycle management. Monitor utility consumption and implement efficiency improvement initiatives. |
Vendor & Contract Management | Manage IFM partners, security agencies, housekeeping contractors, technical vendors, and specialist service providers. Ensure compliance with SLAs, contract deliverables, and performance standards. Conduct periodic vendor reviews and performance assessments. |
Compliance, Audit & Risk Management | Ensure compliance with statutory requirements, safety standards, and operational policies. Drive closure of audit observations and risk mitigation measures. Ensure implementation of SOPs across facility operations. Maintain emergency preparedness and business continuity plans. |
Society / Tenant Management | Lead society formation and handover activities in coordination with Projects, CRM and Legal teams, transition, and governance activities where applicable. Coordinate with resident associations and commercial occupiers on operational matters. Ensure smooth move-in, move-out, NOC, and tenant/resident management processes. |
Team Leadership | Lead and develop site FM teams including Building Managers, Tower Leads, Engineers, Security, Fire & Safety, Horticulture, and Customer Relations personnel. Drive a culture of accountability, customer centricity, and operational excellence. Build team capability through coaching and performance management. |
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 20-23 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Deputy General Manager-Facility Management and Handover at L&T Finance.
This role requires around 20-23 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to L&T Finance's application process for this role.