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Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W

Bajaj Housing Finance — Darbhanga, DARBHANGA

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Experience 8-10 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties and Responsibilities 1. Managing Collection Targets ? Ensure adherence to collection schedules. ? Attain EMI and penalty collection objectives. ? Reposition vehicles in cases of defaults. ? Close cases by securing settlement amounts. ? Explore diverse customer communication approaches for effective recovery. 2. Vendor Management ? Appoint collection agencies. ? Strategize and allocate tasks to agencies. ? Conduct on-site checks to validate procedural adherence. ? Ensure prompt payment deposits by Field Officers (FOS). ? Guarantee timely payments to vendors as per the schedule. ? Conduct training sessions for agents working with vendors. 3. Executing Recovery Procedures ? Initiate customer calls for debt recovery. ? Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions. ? Gather customer feedback to improve the collection process. ? Conduct training sessions to enhance the team's collection skills. 4.Stakeholder Management ? Conduct regular stakeholder reviews. ? Align stakeholders with the collection strategy. ? Realign case priorities based on defined deliverables and objectives. 4. 5. Team Management ? Participate in recruitment process to identify right talent for various roles in the team ? Identify high potential talent and provide opportunity to groom them for future roles ? Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. ? Set clear targets, train & motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions Following decisions are taken by the role: ? Appointment of Vendors Major Challenges ? Managing assertive customers in default ? Dealing with deliberate defaulters ? Sustaining a high team morale Required Qualifications and Experience a) Qualifications ? Graduate in any stream b) Key skills required • Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers • Experience of managing a team is required • Communication Skills & Stakeholder Management • Good knowledge and connect with legal entities • Leadership qualities • Result Oriented Mindset • Good team player • Motivation skills

Frequently Asked Questions

What are the eligibility criteria for the Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W job at Bajaj Housing Finance?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 8-10 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W at Bajaj Housing Finance?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W at Bajaj Housing Finance.

Is prior experience required for this position?

This role requires around 8-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W role at Bajaj Housing Finance?

You can apply directly using the Apply Now button on this page, which will take you to Bajaj Housing Finance's application process for this role.