Debt Manager-Flows-Personal Loan
IDFC FIRST Bank — Lucknow, LUCKNOW
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Job Description
The Debt Manager-Flows-Personal Loan position sits in the IDFC FIRST Bank office in Lucknow.
Job Criteria About the Position
The Collection Manager is in charge of planning, organizing, directing, and overseeing the activities of the collections department. This includes running the agencies associated with the company in their assigned territory. The position holder is accountable for the effectiveness and optimization of EMI recovery from customers while ensuring adherence to all bank guidelines. The position contributes to the larger organizational objectives of the bank.
Main Responsibilities
Primary Responsibilities
- Handle and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Track and control delinquency of the area, bucket-wise and DPD-wise, with a specialise in non-starters.
- Allocate and attain targets from agencies or in-house teams.
- Follow up regularly with defaulting customers.
- Secure adherence to the collection process and legal guidelines.
- Trace absconded default customers and initiate the recovery process.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
- Keep up administrative data related to collections, such as updating delinquent account history, and upholding MIS reports.
- Review collection feedback on a daily, weekly, and monthly basis.
Secondary Responsibilities
- Recommend process changes to upgrade service productivity and quality.
- Suggest improvements to processes and policies over the Retail Banking business to drive operational efficiencies and high-quality customer service.
- Make use of in-house synergies through collaboration with internal stakeholders.
What We Are Looking For
Education
- Graduate – Any discipline.
- Post Graduate – Any discipline.
Experience
- Minimum of 2 or more years of background in collections.
Competencies and Attributes
- Sound understanding of collections processes and legal guidelines.
- Strong communication and negotiation competencies.
- Capability to oversee and motivate teams and external agencies.
- Proficiency in upholding MIS and administrative records.
- Analytical mindset with attention to detail.
- Capability to work under pressure and meet targets.
Frequently Asked Questions
What are the eligibility criteria for the Debt Manager-Flows-Personal Loan job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Debt Manager-Flows-Personal Loan at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Debt Manager-Flows-Personal Loan at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Debt Manager-Flows-Personal Loan role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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