Debt Manager-Flows-Personal Loan

Job Description

Job Needs

About the Job

The Collection Manager is tasked with planning, organizing, directing, and overseeing the activities of the collections department. This includes overseeing the agencies associated with the company in their assigned territory. The job holder is accountable for the streamlining and optimization of EMI recovery from customers while guaranteeing adherence to all bank guidelines. The position contributes to the larger organizational objectives of the bank.

Core Responsibilities

Primary Responsibilities

Run and undertake the collections process for assigned debts.
Regularly track the portfolio for specific buckets in the assigned area.
Track and control delinquency of the area, bucket-wise and DPD-wise, with a concentrate on non-starters.
Allocate and reach targets from agencies or in-house teams.
Follow up regularly with defaulting customers.
Ensure adherence to the collection process and legal guidelines.
Trace absconded default customers and initiate the recovery process.
Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
Sustain administrative data related to collections, covering updating delinquent account history, and keeping up MIS reports.
Review collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

Recommend process changes to enhance service effectiveness and quality.
Suggest improvements to processes and policies spanning the Retail Banking business to drive operational efficiencies and high-quality customer service.
Use in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

Graduate – Any discipline.
Post Graduate – Any discipline.

Experience

Minimum of 2 or more years of exposure to collections.

Abilities and Attributes

Solid understanding of collections processes and legal guidelines.
Outstanding communication and negotiation abilities.
Capacity to handle and motivate teams and external agencies.
Proficiency in keeping up MIS and administrative records.
Analytical mindset with attention to detail.
Capacity to work under pressure and meet targets.

This Debt Manager-Flows-Personal Loan vacancy is based in Jodhpur.

Frequently Asked Questions

What are the eligibility criteria for the Debt Manager-Flows-Personal Loan job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Debt Manager-Flows-Personal Loan at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Debt Manager-Flows-Personal Loan at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Debt Manager-Flows-Personal Loan role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

IDFC FIRST Bank — Mumbai, MUMBAI