Debt Manager-Flows-Cross Sell
IDFC FIRST Bank — Mumbai, MUMBAI
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Job Description
Job Needs About the Job
The Collection Manager is tasked with planning, organizing, directing, and overseeing the activities of the collections department. This includes overseeing the agencies associated with the company in their assigned territory. The job holder ensures the streamlining and optimization of retrieving EMIs from customers while adhering to all guidelines laid out by the bank, contributing to the larger organizational objectives.
Main Responsibilities
Primary Responsibilities
- Handle and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Monitor and control delinquency of the area, bucket-wise and DPD-wise, with a specialise in non-starters.
- Allocate and attain targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Secure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate recovery processes.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
- Keep up data for administrative work related to collections such as updating delinquent account history, sustaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
Secondary Responsibilities
- Recommend process changes to strengthen service streamlining and quality.
- Suggest improvements to processes and policies throughout the Retail Banking business to drive operational efficiencies and high-quality customer service.
- Draw on in-house synergies through collaboration with internal stakeholders.
What We Are Looking For
Education
- Graduate – Any discipline
- Post Graduate – Any discipline
Experience
- Minimum of 2 or more years of track record in collections.
Capabilities and Attributes
- Robust understanding of collection processes and legal guidelines.
- Capability to oversee and liaise with external agencies.
- First-rate communication and negotiation capabilities.
- Proficiency in upholding and analyzing MIS reports.
- Capability to trace and recover from absconded customers.
- Team management and target achievement abilities.
This Debt Manager-Flows-Cross Sell vacancy is based in Vadodara.
Frequently Asked Questions
What are the eligibility criteria for the Debt Manager-Flows-Cross Sell job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Debt Manager-Flows-Cross Sell at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Debt Manager-Flows-Cross Sell at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Debt Manager-Flows-Cross Sell role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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