Debt Manager-Flows-Cross Sell

Job Description

Job Requirements

About the Role

The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder ensures the efficiency and optimization of retrieving EMIs from customers while adhering to all guidelines laid out by the bank, contributing to the larger organizational objectives.

Key Responsibilities

Primary Responsibilities

Manage and undertake the collections process for assigned debts.
Regularly track the portfolio for specific buckets in the assigned area.
Monitor and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
Allocate and achieve targets from agencies and in-house teams.
Follow up regularly with defaulting customers.
Ensure adherence to collection processes and legal guidelines.
Trace absconded default customers and initiate recovery processes.
Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
Maintain data for administrative work related to collections such as updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

Recommend process changes to improve service efficiency and quality.
Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

Graduate – Any discipline
Post Graduate – Any discipline

Experience

Minimum of 2 or more years of experience in collections.

Skills and Attributes

Strong understanding of collection processes and legal guidelines.
Ability to manage and coordinate with external agencies.
Excellent communication and negotiation skills.
Proficiency in maintaining and analyzing MIS reports.
Capability to trace and recover from absconded customers.
Team management and target achievement skills.

Frequently Asked Questions

What are the eligibility criteria for the Debt Manager-Flows-Cross Sell job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Debt Manager-Flows-Cross Sell at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Debt Manager-Flows-Cross Sell at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Debt Manager-Flows-Cross Sell role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

IDFC FIRST Bank — Mumbai, MUMBAI