Debt Manager-Flows-Credit Cards
IDFC FIRST Bank — Guwahati, KAMRUP METRO
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Job Description
Job Requirements About the Role
The Associate Collection Manager – Credit Cards is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI retrieval from customers while ensuring adherence to all bank guidelines, thereby contributing to the broader organizational objectives.
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Monitor and control delinquency by bucket and DPD, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate recovery procedures.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
- Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.
Secondary Responsibilities
- Recommend process changes to improve service efficiency and quality.
- Suggest improvements to processes and policies across Retail Banking to enhance operational efficiency and customer service.
- Leverage internal synergies through collaboration with stakeholders.
What We Are Looking For
Education
- Graduate – Any discipline
- Post Graduate – Any discipline
Experience
- Minimum of 2 years of experience in collections.
Skills and Attributes
- Strong organizational and planning skills.
- Ability to manage and collaborate with external agencies.
- Excellent communication and follow-up skills.
- Understanding of legal guidelines and recovery processes.
- Proficiency in maintaining MIS reports and administrative data.
Frequently Asked Questions
What are the eligibility criteria for the Debt Manager-Flows-Credit Cards job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Debt Manager-Flows-Credit Cards at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Debt Manager-Flows-Credit Cards at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Debt Manager-Flows-Credit Cards role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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