Customer Support - CMS-HO & SUPPORT-CMS
Kotak Mahindra Bank — Thane, THANE
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Job Description
| Department |
Cash Management Services |
| Location |
Mumbai |
| Number of Positions |
4 |
| Reporting Relationships |
Team Leader |
| Position Grade |
Assistant Manager/Deputy Manager/Manager |
The CMS Customer Service including Activation of the customer on CMS Platform is under the Product & Sales Support function of Global Transaction Services Group. The candidate will help Corporate/CA customers on usage of Cash Management Platform/Products and will be a direct point of contact for their Cash Management servicing requirements.
- Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
- Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TAT
- Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Candidate with MBA/MCA/B.Tech (will be an added advantage)
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a dynamic environment
- Should have technical orientation
- Strong communication (Oral and Written) & Networking Skills
- Conversation Multiple languages is an advantage
- Good communication skill - should be fluent in Hindi ,English and Marathi
Frequently Asked Questions
What are the eligibility criteria for the Customer Support - CMS-HO & SUPPORT-CMS job at Kotak Mahindra Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Customer Support - CMS-HO & SUPPORT-CMS at Kotak Mahindra Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Support - CMS-HO & SUPPORT-CMS at Kotak Mahindra Bank.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Customer Support - CMS-HO & SUPPORT-CMS role at Kotak Mahindra Bank?
You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.
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