Customer Service Executive - FASTag Inbound at IDFC FIRST Bank

Job Description

Job Requirements

Job Title: Customer Service Executive - FASTag Inbound

Department/Function: Customer Service

Job Purpose:

Are you a sharp communicator with a knack for solving problems. As a Customer Service Executive – FAS Tag Inbound at IDFC FIRST Bank, you’ll be the digital face of our brand—responding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad.

Roles & Responsibilities:

Handle customer queries received via email
Ensure responses are sent within 24 hours
Maintain service quality and accuracy in communication
Collaborate effectively with internal and external stakeholders
Manage challenging situations with professionalism and empathy
Support initiatives to improve service delivery and customer satisfaction

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 0 - 2 years of relevant experience

Frequently Asked Questions

What are the eligibility criteria for the Customer Service Executive - FASTag Inbound job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Customer Service Executive - FASTag Inbound at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Service Executive - FASTag Inbound at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 2-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Customer Service Executive - FASTag Inbound role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Customer Service Executive - FASTag Inbound

IDFC FIRST Bank — Hyderabad, HYDERABAD