Customer Service Executive-Credit Card Inbound
IDFC FIRST Bank — Thane, THANE
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Job Description
Job Requirements About the Role
Are you someone who thrives on solving problems and creating memorable customer experiences? As a Customer Service Executive – Credit Cards Inbound at IDFC FIRST Bank, you’ll be the voice our customers trust. You’ll handle credit card queries with empathy, speed, and precision—turning everyday interactions into moments of delight. If you’re ready to be part of a high-energy team that values service excellence, innovation, and growth, this is your chance to shine in a 24x7 dynamic environment.
Key Responsibilities
Primary Responsibilities
- Handle inbound customer queries related to credit cards with speed and accuracy
- Maintain high service quality (SQ), first contact resolution (FCR), and average handling time (AHT)
- Ensure timely resolution of customer requests within defined turnaround time (TAT)
- Promote migration to alternate service channels for improved efficiency
- Drive Net Promoter Score (NPS) through positive customer interactions
- Upsell identified products to support revenue generation
- Adhere to weekly shift schedules, including rotational shifts (24x7)
Secondary Responsibilities
- Support and drive key initiatives within the Customer Contact Center
- Contribute to overall service excellence and operational efficiency
What We Are Looking For
Education
- Bachelor’s degree in any discipline (Full-time)
Experience
- Prior experience in customer service preferred, especially in banking or credit card support
Skills and Attributes
- Excellent communication skills in English and Hindi; regional languages are a plus
- Strong problem-solving and decision-making abilities
- Customer-centric mindset with a focus on service quality
- Comfortable working in rotational shifts, including weekends and holidays
- Proficient in using computer systems and CRM tools
Frequently Asked Questions
What are the eligibility criteria for the Customer Service Executive-Credit Card Inbound job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Customer Service Executive-Credit Card Inbound at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Service Executive-Credit Card Inbound at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Customer Service Executive-Credit Card Inbound role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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