Customer Service Executive-Credit Card Inbound at IDFC FIRST Bank

Job Description

Job Requirements

Job Title: Customer Service Executive-Credit Card Inbound

Department/Function: Customer Experience

Job Purpose:

Are you someone who thrives on solving problems and creating memorable customer experiences? As a Customer Service Executive – Credit Cards Inbound at IDFC FIRST Bank, you’ll be the voice our customer's trust. You’ll handle credit card queries with empathy, speed, and precision—turning everyday interactions into moments of delight. If you’re ready to be part of a high-energy team that values service excellence, innovation, and growth, this is your chance to shine in a 24x7 dynamic environment.

Roles & Responsibilities:

Handle inbound customer queries related to credit cards with speed and accuracy
Maintain high service quality (SQ), first contact resolution (FCR), and average handling time (AHT)
Ensure timely resolution of customer requests within defined turnaround time (TAT)
Promote migration to alternate service channels for improved efficiency
Drive Net Promoter Score (NPS) through positive customer interactions
Upsell identified products to support revenue generation
Adhere to weekly shift schedules, including rotational shifts (24x7)
Support and drive key initiatives within the Customer Contact Centre
Contribute to overall service excellence and operational efficiency.
Excellent communication skills in English and Hindi; regional languages are a plus
Strong problem-solving and decision-making abilities
Customer-centric mindset with a focus on service quality
Comfortable working in rotational shifts, including weekends and holidays
Proficient in using computer systems and CRM tools.

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 0 - 2 years of relevant experience

Frequently Asked Questions

What are the eligibility criteria for the Customer Service Executive-Credit Card Inbound job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Customer Service Executive-Credit Card Inbound at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Service Executive-Credit Card Inbound at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Customer Service Executive-Credit Card Inbound role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Customer Service Executive-Credit Card Inbound

IDFC FIRST Bank — Thane, THANE

Job Description

Job Purpose:

Roles & Responsibilities:

Educational Qualifications:

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