Customer 360 Data Intelligence-HO & SUPPORT-Customer 360
Kotak Mahindra Bank — Mumbai, MUMBAI
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Job Description
1. Data Collection and Management
- Gather data from multiple sources such as SFDC CRM systems, databases, Excel files, and business applications.
- Ensure accuracy, completeness, and consistency of data.
- Maintain and update master databases regularly.
2. Report Generation
- Prepare daily, weekly, monthly, and ad hoc MIS reports.
- Create management dashboards and performance trackers.
- Generate reports on sales, operations, productivity, customer service, and financial performance.
3. Data Analysis
- Analyze business trends and performance metrics.
- Identify gaps, exceptions, and improvement opportunities.
- Provide insights to support strategic and operational decisions.
4. Dashboard and Automation
- Develop automated reports using Excel, Power BI, Tableau, SQL, or similar tools.
- Reduce manual reporting through automation and macros.
- Maintain KPI dashboards for leadership review.
5. Performance Monitoring
- Track Key Performance Indicators (KPIs).
- Monitor productivity, target achievement, and SLA adherence.
- Highlight deviations from targets and recommend corrective actions.
6. Data Quality and Governance
- Validate data before report submission.
- Ensure compliance with organizational data standards.
- Identify and rectify data discrepancies.
7. Stakeholder Coordination
- Work closely with business teams, operations, finance, sales, and management.
- Understand reporting requirements and deliver timely information.
Technical Skills Required
- Advanced Microsoft Excel (Pivot Tables, Lookups, Power Query, Macros)
- Power BI
- Data Visualization
- Basic Statistics and Analytics
Key Soft Skills
- Analytical thinking
- Attention to detail
- Problem-solving ability
- Time management
- Communication and presentation skills
- Stakeholder management
Frequently Asked Questions
What are the eligibility criteria for the Customer 360 Data Intelligence-HO & SUPPORT-Customer 360 job at Kotak Mahindra Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Customer 360 Data Intelligence-HO & SUPPORT-Customer 360 at Kotak Mahindra Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer 360 Data Intelligence-HO & SUPPORT-Customer 360 at Kotak Mahindra Bank.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Customer 360 Data Intelligence-HO & SUPPORT-Customer 360 role at Kotak Mahindra Bank?
You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.
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