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1.Ensure Cross selling of product as per the target in Branch via customer care executive.
2.Lead Generation for cross sell product at Branch and ensure the conversion .
Responding to customer service issues in a timely manner.
3.Creating effective customer service procedures, policies, and standards.
Publishing the MIS report to RO and ensure the targets are met .
4.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
5.Maintaining accurate records and documenting all customer service activities and discussions.
6.Hiring and training new customer care Executive
Proficiency in Microsoft Office and customer service software.
7.Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a CRO CHENNAI SOUTH at Muthoot Finance.
This role requires around 2-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Muthoot Finance's application process for this role.