Cluster Lead-First Wealth

Job Description

Job Requirements

Role/ Job Title:Cluster Lead-First Wealth

Function/ Department:Private Banking

Job Purpose:

The job entails overseeing Relationship Managers (RMs) in the branch, ensuring their recruitment, training, and continuous development to meet set goals. Responsibilities include guiding and mentoring RMs for goal achievement, maintaining team productivity, and achieving revenue targets. The role involves enhancing customer engagement, especially with High Net Worth Individual (HNI) clients, across various banking sectors. It also entails driving cross-selling initiatives, ensuring compliance, and delivering exceptional customer service while focusing on data-driven sales strategies for portfolio improvement. Upholding efficient request handling, adherence to processes, fostering a customer-centric culture, attracting top talent, and monitoring employee productivity and attrition rates are integral aspects of this position.

Roles & Responsibilities:

Responsible for quality recruitment, training, developing the knowledge and capability of RMs in the branch and also provide guidance, anytime feedback and mentorship to individuals for enablement of achievement of the defined goals
Ensuring the RM Team maintains productivity, achieve goal sheet objectives and revenue targets. Also incumbent is responsible for monitoring quality of engagement, sales and processes for the RMs in the branch. Enhancing engagement with HNI customers through joint calls with RMs
Ensuring engagement across liabilities, retail assets, business banking, trade forex, wealth business and credit cards business in the region. Responsible to initiate thrust on cross sell and to enhance product holding ratios in the mapped clients for the branch.
Ensuring that relationship managers are earning incentivesin the branch assigned
Driving execution of the triggers, campaign and programs designed and released by the channel management & product teams
Incumbent is responsible to ensure that the relationship managers provide best customer service to their portfolio customers and ensure all processes are followed as laid down within the bank’s audit and compliance framework
Envisage data driven sales plans for existing liability product customers of the region to improve portfolio quality and account usage. Ensure periodic reviews and trainings to the team
Ensure First Time Right (FTR) is driven as a guiding principle for all requests. Client requests and complaints to be addressed efficiently within stipulated timelines.
Ensure all sales activity is recorded as per the organizational process and all sales and service processes are adhered to by self and branch team.
Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
Attract and retain best-in-class talent for RM's in the Branch
Monitor key parameters on employee productivity and attrition rates and make necessary improvements
Champion the use of data analytics to increase engagement and product holding for customers being managed by the team

Education Qualification:

Graduation: Any Graduate

Experience:5 to 10 years of relevant experience

Frequently Asked Questions

What are the eligibility criteria for the Cluster Lead-First Wealth job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Cluster Lead-First Wealth at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Cluster Lead-First Wealth at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Cluster Lead-First Wealth role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

IDFC FIRST Bank — Thane, THANE