Cluster Head - Prime at IDFC FIRST Bank

Job Description

Job Requirements

About the Role

The Cluster Head is responsible for overseeing the performance and operations of multiple branches within a designated cluster. This role focuses on driving growth in CASA (Current Account Savings Account), Term Deposits, Wealth Products, Retail Assets, Working Capital and other retail banking products, ensuring superior customer service, and maintaining operational excellence. The Cluster Head guides Branch Managers in identifying market opportunities, developing business plans, and achieving financial objectives aligned with the broader goals of the Retail Banking unit.

Key Responsibilities

Primary Responsibilities

Oversee branch operations including distribution, customer service, administration, and sales.
Guide Branch Managers in assessing local market conditions and identifying current and prospective sales opportunities.
Develop forecasts, financial objectives, and business plans aligned with cluster goals.
Manage budgets and allocate funds appropriately across branches.
Identify areas for improvement and implement corrective actions to address challenges and leverage growth opportunities.
Share best practices, competitive intelligence, and business insights across branches and with headquarters.
Address customer and employee satisfaction issues promptly and effectively.
Ensure compliance with ethical standards, regulations, and applicable laws.
Strengthen the bank’s presence and reputation within the catchment area.
Achieve overall product targets for the cluster including CASA, Investments, Insurance, Trade Services, Term Deposits, Business Banking, and asset products like Home Loans and Loan Against Property.
Cultivate relationships with individual and corporate customers.
Drive customer-centric operations and ensure service quality standards are met.
Facilitate a customer-focused branch channel and exceed Net Promoter Score (NPS) targets.
Monitor branch network expansion in line with the defined business plan.
Manage attrition by building a rapport with all staff.
Ensure hiring is aligned to business needs.

Secondary Responsibilities

Evaluate growth strategies based on competitor analysis and feedback from customers and channels.
Recommend process enhancements to improve service efficiency and quality across the branch network.
Support marketing initiatives and conceptualize promotional strategies to drive business growth.

What We Are Looking For

Education

Graduate in any discipline.
Postgraduate in Finance (MBA preferred).

Experience

Minimum 15 years of relevant experience in branch banking, with proven leadership in managing multiple branches or clusters.

Skills and Attributes

Strong leadership and people management capabilities.
Strategic thinking with the ability to develop and execute business plans.
High level of integrity, discipline, and customer orientation.
Ability to drive performance and manage productivity across teams.
Deep understanding of retail banking products and market dynamics.
Fluent in English with strong business communication skills

Frequently Asked Questions

What are the eligibility criteria for the Cluster Head - Prime job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Cluster Head - Prime at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Cluster Head - Prime at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Cluster Head - Prime role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Cluster Head - Prime

IDFC FIRST Bank — Ludhiana, LUDHIANA