Cluster Head-Business Banking

Job Description

About the Role

The Cluster Manager – Business Banking is responsible for managing and scaling the business banking network across assigned branches. This leadership role involves developing strategies to achieve growth targets, optimizing operations and resources, and expanding the customer base through cost-effective and technology-driven solutions. The role also focuses on building strong relationships with key local dealers and partners, enhancing product penetration, and delivering high-quality customer service. Collaboration with cross-functional teams including Product, Sales, Operations, Credit, and BIU is essential to drive customer acquisition, servicing, and relationship deepening.

Key Responsibilities

Primary Responsibilities

• Drive business growth across branches by building a strong business banking network.
• Understand market dynamics and competitive landscape; provide feedback to product teams.
• Collaborate with a team of branch managers to acquire clients, deepen relationships, and deliver comprehensive banking solutions.
• Ensure pricing, processes, and policies align with organizational goals.
• Build networks to promote multi-product sales across locations.
• Share best practices, competitive intelligence, and business opportunities across clusters and headquarters.
• Conduct regular business reviews to ensure strategic execution.
• Maintain high ethical standards and ensure compliance with all applicable laws and regulations.
• Cultivate relationships with individual and corporate customers.
• Lead manpower planning, recruitment, and training for both on-roll and off-roll employees.
• Develop and implement community development and livelihood advancement initiatives.
• Provide training, coaching, and guidance to branch personnel to enhance performance.
• Evaluate and implement new initiatives to improve operational efficiency.
• Collaborate with other departments to deliver integrated product and service offerings.

Secondary Responsibilities

• Recommend enhancements to business processes and policies to improve service quality and operational efficiency.
• Support digital transformation initiatives to improve customer experience and scalability.

Managerial & Leadership Responsibilities

• Mentor and coach senior team members to foster a culture of customer centricity, innovation, compliance, and integrity.
• Create an environment focused on automation and digital enablement.
• Attract and retain top talent to support the bank’s rapid growth.
• Promote high levels of employee engagement, motivation, and satisfaction.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate qualification is optional but preferred.

Experience

• Minimum 12 years of relevant experience in business banking or allied financial services.

Skills and Attributes

• Strong leadership and team management skills.
• Deep understanding of business banking products and customer needs.
• Strategic thinking with the ability to drive growth and operational excellence.
• Excellent relationship-building and stakeholder management skills.
• High level of integrity and commitment to compliance.
• Ability to lead digital initiatives and process improvements.
• Proven track record in managing multi-location teams and delivering results.
• Fluent in English with strong business communication skills.