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Servicing primarily walk-in customers to fulfill the specific transactional criteria of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.
• Secure high level of customer service and run difficult customer situations.
• Guarantee resolution of all complaints received for branches through COMMAND.
• Gather/prepare statistics for service quality and productivity indicators
• Secure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
• Find ways to enhance operational effectiveness and control costs to meet cost budgets
• Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs
• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and guarantee continuous improvement if below bench-mark, sustain and better quality service
• Secure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
• Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
• Guarantee validity and completeness of transactions processed and secure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
• Tasked with general reconciliation and control activities
• Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines
• Sales Referrals: where relevant, spot prospects for cross-selling from observation of customer transactions to highlight to sales staff
• Contribute to branch performance through referrals, efficient customer service, effective operations controls
• He/She is aware of bank’s Mis-selling & Sales Policies and secure adherence all the times.
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must guarantee compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
• In charge of health and safety for all. As part of the Health and Safety guidelines you should:
• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace.
• Ensure that your actions do not put others at risk; Work in a healthy and safe manner
• Encourage others to work in a healthy and safe manner
• Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
Risk Management
• Guarantee full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Secure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
• Read, understand and comply with all provisions of the Group Code of Conduct.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, such as regulatory and business conduct, over Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Efficiently and collaboratively pinpoint, escalate, mitigate and resolve risk, conduct and compliance matters.
• Diligent & Punctual
• Knowledgeable about the position
• Certified with relevant courses
• Confident
• Fluent in Language
• Banking Exposure
• Management Information Competencies
• Good Interpersonal Abilities
• Customer and Service Oriented
• Post Graduate, consistent academic career
• Extensive sales experience (2 to 5 years)
• Sales focused and highly target oriented
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Competitive awareness & benchmarking
• Strong communication, interpersonal & relationship establishing abilities
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our customers, communities, and each other. We question the status quo, love a challenge and enjoy finding new openings to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you team up with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the customer at the heart of what we do
Never settle, continuously striving to strengthen and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to create for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off such as annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human competencies, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your progress, with chances to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, over our teams, business functions and geographies - everyone feels respected and can realise their full potential.
This is a Chennai-based Client Service Manager - Distribution Network opportunity with Standard Chartered.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Client Service Manager - Distribution Network at Standard Chartered.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Standard Chartered's application process for this role.