CBG:CB RM at Axis Bank

Job Description

Role description

About Axis Virtual Centre:

Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.

About the Role:

The Unit Manager manages an outbound team (on partner payrolls) across various Banking products. The Unit Manager manages around 150 member team with the support of 9 to 10 Team Leaders and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel.

Key Responsibilities:

Supervise a team of 150+ strong tele callers who will be engaged in selling of products to existing customers of the bank.
Manage a team of Virtual Relationship Managers – Credit Card - Acquisition.
Develop and implement effective sales strategy to achieve business objectives.
Analyze business numbers to identify opportunities and gaps for corrective actions.
Ensure delivery of the sales targets assigned for the respective line of business.
Improve existing processes to enhance productivity and overall performance of the team.
Guide, coach and motivate teams across locations for improved performance

Qualifications:

Optimal qualification for success on the job is:

Post Graduate from recognized university with more than 6 years of relevant experience.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

Sound knowledge of retail banking products and process.
Knowledge of digital banking channels like, Internet Banking, Mobile App.
Leadership skills, Inter personal skills, Analytical skills.

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Skills

Refer to the Job Description

Frequently Asked Questions

What are the eligibility criteria for the CBG:CB RM job at Axis Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 7 - 9 Years years of relevant experience expected for this role.

What are the primary responsibilities of a CBG:CB RM at Axis Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a CBG:CB RM at Axis Bank.

Is prior experience required for this position?

This role requires around 7 - 9 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the CBG:CB RM role at Axis Bank?

You can apply directly using the Apply Now button on this page, which will take you to Axis Bank's application process for this role.

CBG:CB RM

Axis Bank — Bhilwara, BHILWARA