Business Control Analyst, NCT
Deutsche Bank — Pune, PUNE
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Job Description
The Business Control Analyst, NCT position sits in the Deutsche Bank office in Pune.
Job Description:
Job Title - Business Control Analyst, NCT
Location - Pune, India
Post Description:
- The person will be accountable for day-to-day review of voice logs between Client Relationship Managers (RC) and client organisations where trade details are discussed and agreed. He/she needs to make sure that all core trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template. The post requires solid attention to detail, adherence to defined review standards, timely completion of assigned production duties, and appropriate escalation of exceptions, missing information, or first-level queries within the pre-specified timelines. The jobseeker should also act as a backup for peers when required and share best practices with the team to support consistent quality delivery.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Review voice logs between RCs and customers to validate that trade details have been discussed and agreed as per the required standards.
- Listen to and understand client and RMs discussions and accurately document the agreed details or the prescribed business template, as applicable.
- Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review.
- Recognise and highlight missing, incomplete, inconsistent, or unclear trade details and escalate exceptions to the relevant stakeholders within agreed timelines.
- Guarantee accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.
- Execute quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
- Assist in preparing and reviewing daily control / production reports, among them tracking of open items, exceptions, and follow-ups.
- Support follow-up with RC / business teams for clarification or resolution of deficiencies noted during voice log review.
- Sustain proper documentation and evidence of review outcomes to support internal control, audit, and management reporting expectations.
- Work together with team members and stakeholders on intricate cases, escalations, reporting expectations, and process improvements.
- Act as backup for peers during absence and support grasp sharing, cross-training, and continuous improvement within the team.
- Carry out other administration, reporting, and control-related tasks as assigned.
Your competencies and experience
- Minimum educational qualification: University graduate with a Bachelor’s Degree.
- Good command of business English for accurate documentation, exception reporting, and stakeholder communication.
- Understanding of trade lifecycle, banking / wealth management products, or control review processes will be an added advantage.
- Sound listening, comprehension, documentation, and analytical capabilities with high attention to detail.
- Aptitude to recognise gaps, inconsistencies, missing information, and potential control issues from recorded conversations.
- Applicants are required to be proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
- Highly motivated, quality-focused, and able to work independently as well as collaboratively within a team environment.
- Aptitude to multi-task and work under pressure to meet production timelines, cut-off times, and quality standards.
- Good communication abilities and capacity to handle routine queries / first-level escalations professionally.
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Frequently Asked Questions
What are the eligibility criteria for the Business Control Analyst, NCT job at Deutsche Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Business Control Analyst, NCT at Deutsche Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Business Control Analyst, NCT at Deutsche Bank.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Business Control Analyst, NCT role at Deutsche Bank?
You can apply directly using the Apply Now button on this page, which will take you to Deutsche Bank's application process for this role.
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