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Business Analyst

Citi Bank — Chennai, CHENNAI

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Experience 0-5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Job Description:

Role Summary
Seeking an experienced Business Analyst to define requirements, enhance processes, and support technology initiatives across Cards, Payments, or Retail Banking functions. The role involves partnering with business and technology teams to deliver efficient, compliant, and scalable solutions.

Key Responsibilities

  • Gather, analyze, and document business and functional requirements (BRD, FRD, User Stories).
  • Translate business needs into clear system specifications and acceptance criteria.
  • Collaborate with stakeholders, conduct workshops, and support Agile/Scrum ceremonies.
  • Analyze current processes, identify gaps, and recommend improvements or automation.
  • Prepare process flows, reports, presentations, and support decision-making.
  • Create test plans, test cases, and support System Testing and UAT.
  • Track and resolve issues using tools like JIRA, Confluence, and collaborate with IT teams.
  • Assess risks, ensure compliance, and maintain transparency in reporting.
  • Candidates must be willing to work night shifts, with working hours beginning at 6:00 PM IST

Qualifications

  • 8–12 years of Business Analysis experience, preferably in Cards, Payments, or Retail Banking.
  • Strong skills in data analysis and MS Office (Excel, PowerPoint).
  • Experience with BA tools: JIRA, Confluence, Visio, process mapping, and documentation.
  • Strong communication, analytical thinking, and stakeholder management abilities.
  • Bachelor’s degree or equivalent experience.

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Frequently Asked Questions

What are the eligibility criteria for the Business Analyst job at Citi Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Business Analyst at Citi Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Business Analyst at Citi Bank.

Is prior experience required for this position?

This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Business Analyst role at Citi Bank?

You can apply directly using the Apply Now button on this page, which will take you to Citi Bank's application process for this role.