Chat us
Call us
Sales and Service Objectives
• Maximize sales performance to attain given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
• Secure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Upgrade product per customer holding.
• Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
• Offer support for new product launches, and champion new sales initiatives
• Collaborate with Segment to facilitate up- streaming of customers
• Secure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints
• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service
• Monitor and track transaction volumes and guarantee effective transaction migration to alternate channels of banking
• Secure PFM, teller and service managers’ productivity are at optimum levels
• He/she is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the time.
Operations and Compliance
• Secure satisfactory ratings in all internal/external audits conducted at the branch
• Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Carry out regular KCS checks mandated
• Secure timely and accurate submission of all returns both internal and statutory for sales and service
• Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars
Revenue and Cost Management
• Lead revenue generation and profitable expansion by focusing on:
• Improved deposit mix comprising Current and Savings accounts
• Waiver Tracking and Management
• Non-funds-based income
• Secure costs are managed within budgets
Change Management
• Implement change initiatives in the areas of branch space rationalization/ optimization, transaction migration, systems implementation, process Re-engineering and premises reconfiguration
People Management
• Drive and embed a sound performance culture through inspiring, motivating and rigorous performance management discipline. Build and establish talents within branch through optimal resourcing, capacity planning, succession planning and engagements
• Deliver on high employee engagement and satisfaction. Retain talent, check attrition
• Spot and address training and development needs of staff on an on-going basis
Segment Ownership
• Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages)
• Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) objectives with the segment
Strategy
• Secure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Upgrade product per customer holding.
Business
• Retail Branch Banking – Affluent
Processes
• Guarantee full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Secure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
• Read, understand and comply with all provisions of the Group Code of Conduct.
People & Talent
• Drive and embed a solid performance culture through inspiring, motivating, and rigorous performance management discipline. Create and create talents within the network through optimal resourcing, capacity planning, succession planning and engagements
• Attain high employee engagement and satisfaction. Retain talent, check attrition. Handle and mentor network staff and Union interface to ensure overall employee satisfaction
• Spot training, development and counselling needs for staff
• Undertake career development planning for performers in the branch network
Risk Management
• Ensure satisfactory ratings in all internal/external audits conducted at all branches in the zone
• Control and periodically check operational risks and workflows
• Review main operational risks and effectiveness indicators
Governance
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and guarantee compliance thereto. Any suspicious transaction must immediately be reported as per guidelines
• He/ She is aware of bank’s Mis-selling & Sales Policies and secure adherence all the times within the network
• Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
• Tasked with health and safety for all. As part of the Health and Safety guidelines you should:
• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace
• Make sure that your actions do not put others at risk; Work in a healthy and safe manner
• Encourage others to work in a healthy and safe manner
• Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
• As a manager you are also in charge of the health and safety aspects within your area of control. You need to ensure that
• Your employees are adequately trained and supervised to carry out their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately.
• The contractors working in your area or for you are working in a safe & healthy manner
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, covering regulatory and business conduct, spanning Standard Chartered Bank. This includes understanding and guaranteeing compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Other Responsibilities
• Secure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines
• Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
• Accountable for health and safety for all. As part of the Health and Safety guidelines you should:
• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
• See to it that your actions do not put others at risk; Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
• As a manager you are also tasked with the health and safety aspects within your area of control. You need to make sure that:
• Your employees are adequately trained and supervised to execute their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately.
• The contractors working in your area or for you are working in a safe & healthy manner.
• Leadership Capabilities
• Robust Communication Abilities
• Relationship Developing competencies
• Competitive awareness & Benchmarking
• Team Management
• Graduate/ Post Graduate
• At least 7-8 years of overall experience with sound banking grasp- all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit needs, as applicable.
• Leadership competencies, communication abilities, relationship developing competencies, competitive awareness & benchmarking
• Customer Orientation and Business Focus.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our client organisations, communities, and each other. We question the status quo, love a challenge and enjoy finding new chances to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you collaborate with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client organisation at the heart of what we do
Never settle, continuously striving to enhance and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to establish for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off among them annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human capabilities, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your development, with prospects to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, throughout our teams, business functions and geographies - everyone feels respected and can realise their full potential.
This Branch Manager vacancy is based in Bangalore.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Branch Manager at Standard Chartered.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Standard Chartered's application process for this role.