Branch Manager at IDFC FIRST Bank

Job Description

Job Expectations

About the Post

The Branch Manager at IDFC FIRST Bank is a leadership position within the Retail Banking division, in charge of running the overall operations, performance, and customer experience of the branch. The position centres on driving business progress, guaranteeing regulatory compliance, and producing exceptional service. The Branch Manager will lead a team of banking professionals, foster a high-performance culture, and collaborate spanning departments to attain strategic objectives.

Core Responsibilities

Oversee daily branch operations among them customer service, sales, and staff management.
Build and implement strategies to reach branch targets and business goals.
Monitor branch performance metrics and take corrective actions where necessary.
Deliver on overall product targets for the branch such as CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking products
Secure compliance with banking regulations and internal policies.
Create and sustain robust customer relationships while promoting bank products and services.
Lead, coach, and motivate branch staff to meet individual and team performance goals.
Conduct regular performance evaluations and give constructive feedback.
Sustain a low attrition rate within the branch
Secure hiring is aligned as per the manpower budgets
Collaborate with cross-functional teams to enhance customer experience and drive progress.
Address customer complaints and resolve issues promptly and professionally.
Prepare and submit periodic reports on branch activities and performance to senior management.
Support initiatives to enhance operational effectiveness and service quality.
Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.

What We Are Looking For

Education

Bachelor’s degree in business administration, Finance, or a related field.
Postgraduate qualifications (e.g., MBA) are preferred.

Experience

Minimum of 10 years of track record in retail banking.
At least 2 years in a managerial or leadership position within a banking environment.

Competencies and Attributes

Sound understanding of banking products, services, and operations.
Proven leadership and team management capabilities.
Orientation and aptitude to meet and exceed sales targets.
Analytical mindset with the capability to make data-driven decisions.
Thorough understanding of banking regulations and compliance standards.
Proficiency in Microsoft Office and banking software.
Flexibility to work extended hours and travel as required.
Fluent in English with solid business communication competencies

We are recruiting a Branch Manager for Siolim.

Frequently Asked Questions

What are the eligibility criteria for the Branch Manager job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Branch Manager at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Branch Manager at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Branch Manager role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Branch Manager

IDFC FIRST Bank — Siolim, NORTH GOA