Branch Manager
IDFC FIRST Bank — Mangaluru, DAKSHINA KANNADA
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Job Description
Job Needs About the Job
The Branch Manager at IDFC FIRST Bank is a leadership post within the Retail Banking division, accountable for handling the overall operations, performance, and customer experience of the branch. The post concentrates on driving business development, ensuring regulatory compliance, and providing exceptional service. The Branch Manager will lead a team of banking professionals, foster a high-performance culture, and collaborate over departments to deliver on strategic objectives.
Main Responsibilities
Primary Responsibilities
- Oversee daily branch operations covering customer service, sales, and staff management.
- Shape and implement strategies to attain branch targets and business goals.
- Monitor branch performance metrics and take corrective actions where necessary.
- Reach overall product targets for the branch among them CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking products
- Guarantee compliance with banking regulations and internal policies.
- Establish and keep up solid customer relationships while promoting bank products and services.
- Lead, coach, and motivate branch staff to meet individual and team performance goals.
- Conduct regular performance evaluations and deliver constructive feedback.
- Keep up a low attrition rate within the branch
- Guarantee hiring is aligned as per the manpower budgets
- Collaborate with cross-functional teams to enhance customer experience and drive development.
- Address customer complaints and resolve issues promptly and professionally.
- Prepare and submit periodic reports on branch activities and performance to senior management.
Secondary Responsibilities
- Support initiatives to upgrade operational productivity and service quality.
- Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.
What We Are Looking For
Education
- Bachelor’s degree in business administration, Finance, or a related field.
- Postgraduate qualifications (e.g., MBA) are preferred.
Experience
- Minimum of 10 years of exposure to retail banking.
- At least 2 years in a managerial or leadership post within a banking environment.
Capabilities and Attributes
- Robust grasp of banking products, services, and operations.
- Proven leadership and team management capabilities.
- Orientation and capacity to meet and exceed sales targets.
- Analytical mindset with the aptitude to make data-driven decisions.
- Thorough understanding of banking regulations and compliance standards.
- Proficiency in Microsoft Office and banking software.
- Flexibility to work extended hours and travel as required.
- Fluent in English with sound business communication capabilities
Location for this Branch Manager opening: Mangaluru.
Frequently Asked Questions
What are the eligibility criteria for the Branch Manager job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 10-18 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Branch Manager at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Branch Manager at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 10-18 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Branch Manager role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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