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Branch:Branch Relationship Officer - Premium Service

Axis Bank — Bidhan Nagar, 24 PARAGANAS NORTH

Experience 5 - 8 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Role description

Sales Manager Branch Personal Loan– CONSUMER LOANS, RETAIL LENDING

 

About the Business Group:
The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India.
About the Role:
Sales Managers (SM) are a part of the Bank's sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. It requires strategic planning and execution to boost revenue, grow the portfolio, and maintain risk and compliance
Details of the Role:
DepartmentRetail LendingGradeAM/DM/M
Sub-DepartmentRL- Consumer LoansReporting (Business)SM/AVP
LocationMumbaiReporting (Matrix) 
Key Responsibilities:

 

  • Business Goals & Profitability
    • Responsible for driving the P&L of Personal Loans
    • Prepare the sales budget and execute strategies that enable achieving the target
    • Prepare Monthly, Quarterly, and Annual sales forecasts and be responsible for the sales target along with the growth and profitability of the portfolio
  • Audit, Compliance, and Risk Management
    • Ensure risk compliance through the completion of FCI and Internal Investigations observations, and repeat observations, ensuring timely and satisfactory closure.
    • Be responsible for the quality of the business portfolio by closely working with Risk and Credit teams and ensuring RAC Audits.

 

  • Sales and Channel Development
    • Develop and enhance new and existing channels of sales, such as Connectors, AVC, and Branch.
    • Ensure Siddhi adoption and usage.
    • Ensure digital adoption (MLP) and scale up applications through digital journeys
    • Responsible for Cross sell and Vas products penetration.
    • Responsible of Resource activation.
    • Responsible for Productivity of RO.
    • Responsible for setting up right distribution span across areas and segments.

 

  • Customer Experience
    • Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice.
    • Increase customer retention and drive engagement across existing customers to improve Net Promoter Score, customer satisfaction.
    • Responsible for FTR for his territory.
  • Collaboration and People Priorities
    • Collaborate with cross-functional partners to drive business results  
    • Control regrettable attrition across all grades to maintain a strong and motivated team
    • Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments

 

Role Requirements:           

Qualification:

  • Graduation/post-graduation from a recognized institute
  • 3+ sales experience (unsecured loans preferred)
Role Proficiencies:
  • Strong sales orientation
  • Proficiency in managing complex client relationships, diverse stakeholders 
  • Capability to handle pressure and meet deadlines
  • Skill in managing large, geographically spread team; coaching and mentoring team members
  • Competence in managing within a dynamic, priority-setting environment
  • Strong risk and compliance mindset
  • Adept at communication and interpersonal skills   

Skills

Refer to the Job Description

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Frequently Asked Questions

What are the eligibility criteria for the Branch:Branch Relationship Officer - Premium Service job at Axis Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5 - 8 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Branch:Branch Relationship Officer - Premium Service at Axis Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Branch:Branch Relationship Officer - Premium Service at Axis Bank.

Is prior experience required for this position?

This role requires around 5 - 8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Branch:Branch Relationship Officer - Premium Service role at Axis Bank?

You can apply directly using the Apply Now button on this page, which will take you to Axis Bank's application process for this role.