Job Description
Role description
About Branch Banking:
The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services.
About the Role:
- As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits.
- They will be required to use their communication skills to add new customers and Cross Sell of Bank products.
- As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer.
- BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure.
- BROs may also be posted as teller as per organization’s requirements for processing cash transactions of customers.
- BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible
Key Responsibilities:
- Offering solutions and Cross selling Bank’s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.)
- Achieve Business budgets as assigned by the organization on a monthly basis consistently.
- Generating referrals and leads of new customers for sale of bank’s products.
- Promoting bank’s products by taking part in marketing activities and customer visits outside the branch.
- Contact existing customers for bringing in more deposits and cross selling of bank’s products.
- Timely and accurate processing of customer transactions and requests.
- Handle customer queries and provide correct solutions to ensure there are no customer complaints.
- Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time.
- Ensure that all audit requirements of the bank are met optimum audit rating.
- Complete all mandatory certifications required for the role (EUIN, SP Certification etc.)
- Complete all learning activities/ trainings conducted by the bank from time to time.
- Daily entry of interaction with customers in bank’s CRM system.
- Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time
Qualifications:
Optimal qualification for success on the job is:
- Graduation/ Post-Graduation from a recognized institute
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
- Knowledge of banking regulations and norms
- Maintain a high level of knowledge of banking products and services
- Good communication (both verbal and written) skill in both English and the local language
- Ability to handle pressure and meet deadlines
- Good networking and relationship building skills
#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"
Skills
Refer to the Job Description
Frequently Asked Questions
What are the eligibility criteria for the Branch:Branch Relationship Officer job at Axis Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2 - 4 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Branch:Branch Relationship Officer at Axis Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Branch:Branch Relationship Officer at Axis Bank.
Is prior experience required for this position?
This role requires around 2 - 4 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Branch:Branch Relationship Officer role at Axis Bank?
You can apply directly using the Apply Now button on this page, which will take you to Axis Bank's application process for this role.
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