Branch:Branch Relationship Officer

Job Description

Role description

About the Role:

The Centre heads leads a network of Relationship managers and is responsible for business expansion, growth

of the lending book area through NTB acquisition as well ETB portfolio, ensure risk compliance and drive sales

productivity. The Centre head with the RMs ensure that they are able to respond proactively to the business

issues and challenges by providing them with the required guidance and support. They are also responsible

for meeting the clients and helping the RMs to resolve the queries and for maintaining regulatory and

procedural compliance.

Details of the Role:

Department CBG Grade SM/AVP

Sub-Department SBB- CBG Reporting (Business) AVP/VP

Location Reporting (Matrix).

Key Responsibilities:

· Manage the relationship Managers and achieve the sales targets across products and channels

· Conduct sales team meetings and set targets with individual RM to ensure tight control on sales

process

· Manage relations with attached bank branches, ARMs etc. in the location

· Handle negotiations with the sales team and arrange meetings between the RMs and Circle Head

· Develop new tie-ups and support RMs for similar initiatives

· Plan/design sales programs, contests and presentations at Local level

· Responsible for launching new products in the marketplace

· Manage client relationship through all phases of the sales cycle

· Develop sales strategies to improve market share in all product lines and identify new business

development opportunities

· Identify training needs by analyzing changing market trends, channel deployment etc. and give

suitable feedback suggestions to the Circle head

· Ensure highest levels of employee relationship, satisfaction, motivation and engagement are

maintained to drive results

· Coordinate with the Operations and Risk teams to understand and contribute to overall processes

and profitability across locations

Qualifications:

· Graduation/post-graduation from a recognized institute

· 8+ sales experience with at least 3+ years in MSME segment

Role Proficiencies:

· Strong sales orientation

· Proficiency in managing complex client relationships, diverse stakeholders

· Knowledge of industry, technology, marketing, and product trends

· Knowledge of regulatory guidelines and norms

· Capability to handle pressure and meet deadlines

· People management & leadership skills to managing large, geographically spread team; coaching and

mentoring and building a high performing team.

· Competence in managing within a dynamic, priority-setting environment

· Strong risk and compliance mindset

· Adept at communication and interpersonal skills

· Strategic and agile mindset

Skills

Refer to the Job Description