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Banking Operations Support Specialist

Citi Bank — Chennai, CHENNAI

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Experience 0-5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
  • Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Support expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 1- 6 years of relevant experience into banking operations
  • Proficient in Microsoft Office
  • Comprehensive knowledge of Dispute process
  • Ability to work unsupervised and apply problem solve capabilities
  • Ability to work occasional weekends to support Pega releases and COB testing
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
  • Demonstrated analytical skills
  • Consistently demonstrates clear and concise written and verbal communication skills


Education:

  • High School diploma or equivalent


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Hands-on experience in Mortgage Operations, Loan Processing, Transaction Services, or Payment Services.

Experience performing transaction reconciliations

Involved in financial calculations, data validation, or transaction-related calculations .

Have understanding of operational procedures, internal controls, and regulatory requirements

#LI-SG6

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Accounting, Banking Operations, Card Payments, Financial Calculations, Operational Risk Assessment, Payment Services, Retail Banking, Risk Management, Transaction Reconciliation, Transaction Services.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Frequently Asked Questions

What are the eligibility criteria for the Banking Operations Support Specialist job at Citi Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Banking Operations Support Specialist at Citi Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Banking Operations Support Specialist at Citi Bank.

Is prior experience required for this position?

This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Banking Operations Support Specialist role at Citi Bank?

You can apply directly using the Apply Now button on this page, which will take you to Citi Bank's application process for this role.