Banker-Customer Experience
IDFC FIRST Bank — Delhi, NORTH DELHI
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Job Description
Job Expectations About the Post
The Banker – Customer Experience is a front-line position within the Retail Banking division, accountable for producing exceptional customer service and creating solid client relationships. The post concentrates on engaging customers efficiently and cost-successfully to become their preferred banking partner. The incumbent will run customer portfolios, drive business expansion through cross-selling, secure operational excellence, and keep up compliance with regulatory standards. This position is crucial for driving customer satisfaction and enhancing branch-wide performance.
Core Responsibilities
Primary Responsibilities
- Engage daily with customers to drive progress inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of assets, wealth products, Retail Trade Forex and credit cards
- Attain business targets as defined in the performance scorecard.
- Deliver need-based product solutions by aligning customer criteria with business offerings.
- Assess customer potential and increase product penetration per relationship.
- Generate referrals and additional business from existing customers.
- Guarantee prompt and customer-focused resolution of queries and complaints.
- Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security.
- Assist in the closure of audit observations and secure compliance.
Secondary Responsibilities
- Conduct internal audits and ensure compliance with all regulatory and organizational guidelines.
- Provide best-in-class customer service to strengthen customer loyalty and retention.
What We Are Looking For
Education
- Graduate in any discipline.
- Postgraduate qualification (MBA) preferred.
Experience
- 1 to 4 years of relevant exposure to banking or allied sectors.
Abilities and Attributes
- Solid customer engagement and relationship management competencies.
- Capability to understand and match customer needs with appropriate banking solutions.
- Strong communication and problem-solving abilities.
- High level of integrity and adherence to compliance standards.
- Proficiency in cross-selling and portfolio management.
- Awareness of banking regulations and operational procedures.
- Fluent in English with robust business communication abilities and problem-solving abilities.
#LI-DNI
Location for this Banker-Customer Experience opening: Delhi.
Frequently Asked Questions
What are the eligibility criteria for the Banker-Customer Experience job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Banker-Customer Experience at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Banker-Customer Experience at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Banker-Customer Experience role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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