Banker-Authorizer at IDFC FIRST Bank

Job Description

Job Requirements

About the Role

The Bank Authorizer is a critical role within the Branch Banking function of Retail Banking , responsible for delivering best-in-class customer service and ensuring operational excellence across PAN India branches. The role focuses on engaging with customers, managing retail banking operations, driving liability growth, and ensuring compliance with regulatory standards. The incumbent plays a key part in enhancing customer satisfaction, supporting cross-sell initiatives, and contributing to the overall performance of the branch.

Key Responsibilities

Primary Responsibilities

Engage daily with customers to drive growth inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of asset and wealth products.
Achieve business targets as defined in the performance scorecard.
Provide need-based product solutions by aligning customer requirements with banking offerings.
Assess customer potential and ensure higher product penetration per relationship.
Generate referrals and additional business from existing customers.
Ensure a customer-focused approach for quick and effective resolution of queries and complaints.
Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security.
Assist in the closure of audit observations and ensure compliance with audit requirements.
Manage client relationships and deliver high-quality customer service across retail banking operations.

Secondary Responsibilities

Perform internal audits and ensure compliance with all regulatory and organizational guidelines.
Continuously strive to enhance service quality and customer satisfaction.

What We Are Looking For

Education

Graduate in any discipline.
Postgraduate degree in any discipline is preferred.

Experience

Minimum of 6 years of relevant experience in banking or allied sectors.

Skills and Attributes

Strong customer engagement and relationship management skills.
In-depth understanding of retail banking operations and compliance requirements.
Excellent communication and problem-solving abilities.
Proven ability to meet and exceed sales and service targets.
High level of integrity and attention to detail.
Proficiency in banking systems and digital platforms.
Team handling experience preferred.
Fluent in English with strong business communication skills

Frequently Asked Questions

What are the eligibility criteria for the Banker-Authorizer job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Banker-Authorizer at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Banker-Authorizer at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Banker-Authorizer role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Banker-Authorizer

IDFC FIRST Bank — Panaji, NORTH GOA