Banker-Authorizer at IDFC FIRST Bank

Job Description

The Banker-Authorizer position sits in the IDFC FIRST Bank office in Dehradun.

Job Expectations

About the Post

The Bank Authorizer is a critical position within the Branch Banking function of Retail Banking , in charge of handing over best-in-class customer service and guaranteeing operational excellence over PAN India branches. The post concentrates on engaging with customers, handling retail banking operations, driving liability progress, and guaranteeing compliance with regulatory standards. The incumbent plays a core part in enhancing customer satisfaction, supporting cross-sell initiatives, and contributing to the overall performance of the branch.

Key Responsibilities

Primary Responsibilities

Engage daily with customers to drive expansion inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of asset and wealth products.
Reach business targets as defined in the performance scorecard.
Give need-based product solutions by aligning customer needs with banking offerings.
Assess customer potential and secure higher product penetration per relationship.
Generate referrals and additional business from existing customers.
Ensure a customer-focused approach for quick and effective resolution of queries and complaints.
Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security.
Assist in the closure of audit observations and guarantee compliance with audit expectations.
Run customer relationships and produce high-quality customer service spanning retail banking operations.

Secondary Responsibilities

Carry out internal audits and secure compliance with all regulatory and organizational guidelines.
Continuously strive to enhance service quality and customer satisfaction.

What We Are Looking For

Education

Graduate in any discipline.
Postgraduate degree in any discipline is preferred.

Experience

Minimum of 6 years of relevant track record in banking or allied sectors.

Capabilities and Attributes

Robust customer engagement and relationship management abilities.
In-depth understanding of retail banking operations and compliance needs.
Outstanding communication and problem-solving abilities.
Proven capability to meet and exceed sales and service targets.
High level of integrity and attention to detail.
Proficiency in banking systems and digital platforms.
Team handling experience preferred.
Fluent in English with solid business communication competencies

Frequently Asked Questions

What are the eligibility criteria for the Banker-Authorizer job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Banker-Authorizer at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Banker-Authorizer at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Banker-Authorizer role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Banker-Authorizer

IDFC FIRST Bank — Dehradun, DEHRADUN