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AxisPhone:Trainer

Axis Bank — Noida, GAUTAM BUDDHA NAGAR

Experience 2 - 4 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Role description

Customer Service specialist - Voice
INTERNAL USAGE:
No. of Vacancies: Reports to: 
Is a Team leader?NoTeam Size: 
  
Grade: 
Business:Retail OperationsDepartment:�Axis PhoneSub-Department:Axis Phone
Location: Mumbai/Chennai
About Axis Phones

 

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

 

About the Role


The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products

Key Responsibilities

�         Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,

�         Delivering service with requisite courtesy and accuracy,

�         Demonstrating complete onus to customers� queries / problems,

�         Adhering to product and process requirements with nil errors,

�         Escalating customer issues to the right internal stakeholders,

�         Ensuring process efficiency and effectiveness,

�         Complying to service and sales guidelines

�         Achieving Call Quality targets and other key performance indicators,

�         Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Qualifications

 

Optimal qualification for success on the job is:

� Graduate or Post graduate from a recognized institution

� 2- 5 years of relevant experience

Role Proficiencies:

For successful execution of the job, a candidate should possess the following:

 

Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude,

Knowledge about the Banking industry will be an added advantage

 

 

Skills

Refer to the Job Description

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Frequently Asked Questions

What are the eligibility criteria for the AxisPhone:Trainer job at Axis Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2 - 4 Years years of relevant experience expected for this role.

What are the primary responsibilities of a AxisPhone:Trainer at Axis Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a AxisPhone:Trainer at Axis Bank.

Is prior experience required for this position?

This role requires around 2 - 4 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the AxisPhone:Trainer role at Axis Bank?

You can apply directly using the Apply Now button on this page, which will take you to Axis Bank's application process for this role.