AVP- WM Client Management

Job Description

Job Title: AVP– WM Customer Management

Department: Wealth Management Operations

About Business line/Function: 

Wealth Management - Client Management Operations in ISPL started in 2019, give back office services for BNP WM Singapore and Hong Kong. Processes include Customer Reference Data and Reporting (since September 2019) 

Position Purpose: 

Client On-Boarding team’s goal, is to ensure a global and consistent “first service” is rendered to the customers. Secure practices are adhered to bank’s standard procedures and guidelines with an emphasis in the area of compliance. Keeping abreast with the changes in regulations (site, regional, global, HO), assess its impact.

This post requires a solid leader with expertise in client data management, regulatory compliance, name screening, and operational risk mitigation. The incumbent will drive process streamlining, team performance, and adherence to global and local regulations while sustaining audit-ready records and fostering collaboration with Relationship Managers, Compliance, and Legal teams.

Responsibilities

Direct Responsibilities

•Lead, mentor, and handle a team of Client organisation Onboarding Specialists, guaranteeing high performance, compliance, and operational excellence. 

•Set clear team objectives, KPIs, and SLAs aligned with BNP Paribas Wealth Management’s policies and regulatory expectations. 

•Conduct regular performance reviews, give coaching, and implement training programs to enhance team capabilities.

•Drive continuous improvement in client onboarding processes, among them SOP updates, control plans, and automation initiatives.

•Spot process bottlenecks and propose effectiveness-enhancing solutions (e.g., reducing false positives in name screening).

• Support the execution of controls and tasks required in the Client organisation‑Onboarding – Data‑Maintenance & Banking‑Services process, making sure that client documentation, data‑capture activities and banking services meet the Bank’s policies, standards and all applicable local legal‑regulatory criteria.

• Carry out daily and name‑screening checks (on‑boarding and periodic re‑screening). Keep watch‑lists, match‑thresholds and screening parameters up‑to‑date, investigate alerts, assign risk ratings, document decisions, and promptly escalate high‑risk matches. Uphold complete audit trails and respond to internal‑ and external‑audit queries. Work closely with Relationship Management, Legal and Compliance to resolve exceptions and drive process‑improvement/automation initiatives.

• Give end‑to‑end support to internal customers for the onboarding of new customers, covering linking client organisations to banking‑service tools (e.g., direct advisory‑desk access, dormant/deceased accounts, block/unblock requests).

• Sustain sound work processes, data‑integrity and the secure storage of client documents (electronic, scanned‑image or paper).

• Stay abreast of regulatory changes (site, regional, global, head‑office) and assess their impact on local workflows (SG/HK).

• Verify that controls are in place for the safe custody of account documentation and for mitigating operational risks arising from user requests to access databases containing sensitive client organisation data, signatures or document images.

• Contribute to the design, implementation and continuous improvement of permanent‑control policies, procedures and control‑plans for daily operations; assist with updating SOPs.

• Comply with regulatory needs, internal guidelines and operational‑risk procedures; promptly escalate incidents to Management, Permanent‑Control or Compliance as appropriate.

• Report all incidents through the Incident‑Management System and help minimise operational failures (covering fraud) by applying regular controls.

• Ensure the integrity of customer‑data creation and maintenance while meeting SLA/KPI targets; handle account‑closure processes.

• Prepare regular management reports (daily/weekly/monthly/quarterly/periodic statistics).

• Give regional support in line with SG and HK working hours and public‑holiday calendars.

• Work collaboratively within a flexible, transversal team; collaborate with internal partners (WM‑COB SG/HK, Compliance, Legal, Front‑Office, Client‑Onboarding & Due‑Diligence, and other WMHK/WMSG support teams) to resolve multi-layered cases and sustain a smooth support process.

 Contributing Responsibilities

· Understand the principles and be familiar with Client databases’ criteria individuals/Corporates/Holding Companies/Trust Accounts.

· Essential understanding and exposure to Client organisation Data Management experience.

· Must possess solid fundamental and technical competencies, awareness of operational risk.

· Competent in MS Office tools, particularly MS Excel 

Technical & Behavioral Competencies

· Able to team up with large data in excel and suggest process enhancement ideas.

· Understanding of advanced formulas & pivot tables in excel is must.

· Demonstrates a robust sense of responsibility for safeguarding the bank’s reputation.

· Proactively seeks root cause solutions to recurring false positive trends.

· Handles high volume alert periods (e.g., sanctions regime updates) while keeping up quality.

· Willing to share understanding, support peers, and contribute to collective compliance objectives.

Specific Qualifications:

• Minimum 8-10 years of exposure to Wealth Management, Private Banking, or Client organisation Relationship Management.

• Proven track record in leading teams (3+ years in a team lead or managerial position).

• Robust understanding of investment products, financial planning, and regulatory compliance.

Abilities Referential (Required understanding, competencies and abilities)

Education Level: Bachelor Degree or equivalent

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, such as more than 145,000 in Europe. The Group has core positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses among them BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional customers. Based on its robust diversified and integrated model, the Group helps all its client organisations (individuals, community associations, entrepreneurs, SMEs, corporates and institutional customers) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model over several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a solid presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, empowering it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas throughout the Group. Driving innovation and development, we are harnessing the potential of over 10000 employees, to give support and build best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opening for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our customers and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is core to our success in serving our client organisations and the communities we operate in.

This AVP- WM Client Management vacancy is based in Mumbai.