Associate Training Manager

Job Description

Job Requirements

About the Role

Are you passionate about empowering teams through impactful training? As an Associate Training Manager at IDFC First Bank, you’ll lead engaging sessions that blend process expertise with soft skills mastery—shaping confident, customer-ready professionals. If you love creating learning experiences that drive performance, this role is made for you!

Key Responsibilities

Primary Responsibilities

Deliver process and soft skills training for new hires and existing staff.
Design training content and conduct refreshers based on performance metrics.
Measure training effectiveness and drive continuous improvement.

Secondary Responsibilities

Collaborate with cross-functional teams for smooth rollout of updates and new launches.
Stay updated on products and processes; act as a subject matter expert.

What We Are Looking For

Education

Graduate in any discipline from a recognized university.

Experience

Minimum of 5 years of relevant experience in training, preferably in customer service or contact center environments.

Skills and Attributes

Excellent verbal and written communication skills.
Strong content creation and facilitation abilities.
Ability to multitask and manage multiple training programs simultaneously.
Analytical mindset to assess training impact and identify improvement areas.
Collaborative approach with internal and external stakeholders.
Last FY Performance Rating - 5
No Discipline/Behaviour/Warning Letter from HR
Cross Trained on minimum 2 LOBs

Frequently Asked Questions

What are the eligibility criteria for the Associate Training Manager job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Associate Training Manager at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Associate Training Manager at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Associate Training Manager role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

IDFC FIRST Bank — Hyderabad, HYDERABAD