Associate - Sales Support - Large Corporate - Chennai - Centennial Square - JM
Tata Capital — Chennai, CHENNAI
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Job Description
1 Customer Support:
- Provide prompt and efficient customer support to emerging business clients via phone, email, and other communication channels.
2 Inquiry Handling:
- Address customer inquiries related to products, services, account information, and transactions.
3 Issue Resolution:
- Investigate and resolve customer issues or complaints in a timely and satisfactory manner.
- Maintain accurate records of customer interactions and transactions in the customer service database.
4 Compliance:
- Ensure that all customer interactions and processes adhere to regulatory requirements and company policies.
5 Product Knowledge:
- Stay informed about company products, services, and offerings to provide accurate information to customers.
- Educate customers on how to use company services effectively and efficiently.
6 Feedback Collection:
- Gather customer feedback and insights to identify areas for service improvement.
7 Collaboration:
- Collaborate with internal teams, including sales and product development, to resolve customer issues and provide comprehensive solutions.
8 Service Quality:
- Strive to maintain high service quality standards and exceed customer expectations.
9 Documentation and Reporting:
- Prepare reports and documentation as required by the Customer Service Manager.
10 Cross-selling:
- Identify opportunities to cross-sell or upsell company products and services to customers.
11 Escalation Handling:
- Escalate complex customer issues to higher levels of support as needed.
12 Customer Engagement:
Maintain a positive and engaging attitude while interacting with customers.
Qualifications -
Minimum Degree: Graduate in any discipline.
Frequently Asked Questions
What are the eligibility criteria for the Associate - Sales Support - Large Corporate - Chennai - Centennial Square - JM job at Tata Capital?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Associate - Sales Support - Large Corporate - Chennai - Centennial Square - JM at Tata Capital?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Associate - Sales Support - Large Corporate - Chennai - Centennial Square - JM at Tata Capital.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Associate - Sales Support - Large Corporate - Chennai - Centennial Square - JM role at Tata Capital?
You can apply directly using the Apply Now button on this page, which will take you to Tata Capital's application process for this role.
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