Associate Operations Specialist - Retail Assets Operations
IDFC FIRST Bank — Thane, THANE
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Job Description
Job Requirements About the Role
We are seeking an Associate Operations Specialist – Retail Assets Operations (D) to join our Loan Servicing – Retail Asset Operations team. This role is responsible for executing operational processes across various retail asset products within a centralized operations hub. The candidate will ensure accurate and timely transaction processing, coordinate with internal and external stakeholders, and contribute to quality assurance and reconciliation efforts post-loan disbursal.
Key Responsibilities
Primary Responsibilities
- Perform transaction processing across loan servicing functions such as storage management, insurance, payments, repayments, reconciliation, and quality assurance.
- Ensure all transactions are processed within the defined Turnaround Time (TAT) with 100% accuracy.
- Execute daily processing activities as per system guidelines and process checklists.
- Manage a team of 5–6 direct reports, ensuring smooth operations and adherence to service standards.
- Coordinate with local branches to resolve discrepancies identified in loan files.
- Liaise with internal stakeholders including Product and Policy teams to implement new guidelines and processes related to loan booking.
- Publish and share various MIS reports with relevant stakeholders.
- Apply basic knowledge of the loan lifecycle to support operational activities.
- Utilize MS Excel and MS PowerPoint for reporting and documentation.
Secondary Responsibilities
- Demonstrate strong influencing skills to engage and build relationships with stakeholders for effective execution.
- Maintain a delivery and results-oriented approach, working under pressure while ensuring consistent quality.
What We Are Looking For
Education
- Graduation: Graduate in any discipline from a recognized institution.
Experience
- Minimum 2 years of relevant experience in loan servicing or retail asset operations.
Skills and Attributes
- Basic understanding of the loan lifecycle and operational processes.
- Proficiency in MS Excel and MS PowerPoint.
- Strong coordination and communication skills for stakeholder engagement.
- Ability to manage small teams and drive performance.
- Attention to detail and commitment to accuracy.
- Capability to work under pressure and meet deadlines.
- Alignment with IDFC First’s ‘Customer First’ culture, ensuring high service standards.
- Collaborative mindset to work effectively with cross-functional teams including Business, Product, Customer Service, Credit, Technology, Analytics, and Risk.
Frequently Asked Questions
What are the eligibility criteria for the Associate Operations Specialist - Retail Assets Operations job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Associate Operations Specialist - Retail Assets Operations at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Associate Operations Specialist - Retail Assets Operations at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Associate Operations Specialist - Retail Assets Operations role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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